Quality Manager

Quality Manager - Joplin, MO

This Quality Manager role is responsible for fostering a culture of quality excellence by driving compliance, customer satisfaction, and continuous improvement initiatives that reduce quality costs and align with industry best practices. The position ensures the consistent delivery of high-quality products that meet or exceed customer expectations while protecting the integrity of the business through adherence to internal and external quality standards. Working closely with production and cross-functional support teams, the Quality Manager maintains and enhances quality systems, promotes operational best practices, and ensures compliance with customer, regulatory, and accredited certification requirements. The role also leads improvement projects that support both quality and financial performance, addressing evolving customer needs, legislative changes, and updates to accredited standards. Additionally, the Quality Manager is responsible for drafting, reviewing, and implementing revisions to quality systems, standard operating procedures, and policies to ensure ongoing compliance, audit readiness, and fulfillment of customer and third-party requirements.

• •Support the Regional Quality Manager and site Leadership team in quality governance.
• •Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making.
• •Review the quality system as appropriate to ensure full compliance with Customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and Customers.
• •Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement.
• •Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs.
• •Establish and develop professional working relationships with Customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier.
• •Manage the Customer complaint process, lead investigations into quality issues and non-conformances, and implement effective corrective and preventive actions (CAPA) to prevent recurrence and maintain quality standards.
• •The facilitation of Customer facing activities and communications including Customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and Customer).
• •Lead quality initiatives and focus groups to enhance employee knowledge, understanding, and awareness of quality standards while fostering a culture of right-first-time performance, continuous improvement, and total quality throughout the organization.
• •Develop an Integrated Quality Management System including quality, food safety, environment, health, and safety.
• •Lead and implement continuous improvement initiatives to enhance quality systems, optimize processes, improve quality and safety performance, and ensure compliance with customer specifications, site objectives, and corporate

• •Education Requirement(s): Minimum 5 years’ experience in a Quality role at a senior or management level
• •Qualification / Requirement:
• •Working and audit knowledge relevant accredited standards.
• •Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines.
• •Demonstrable experience of leading change and implementing continuous improvement processes.
• •Demonstrable experience of validating new equipment and processes.
• •Knowledge of Good Manufacturing Practices (GMP).
• •Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique.
• •Root cause analysis and problem-solving techniques.
• •Customer relations skills
• •Skilled in information handling, analysis, and presentation
• •Competent in using Microsoft Office packages.