Quality Manager

Smurfit Westrock · Devens, MA

Level: Manager
Team: Quality
Experience asked: 5+ years
Industry: Packaging
Posted: 30+ days ago

The role in 30 seconds

A management quality role at Smurfit Westrock (packaging) in Devens, MA. Track, analyze, and lead initiatives for all internal quality and customer complaint issues.

They ask for: 5+ years
Tools it names: Six Sigma, Validation (IQ/OQ/PQ)

Read from the posting. The full description is below.

From the plant jobs report · week of November 2, 2026

Quality Engineer roles in Massachusetts: typical posted base $105k–$149k.

Median of the low and high ends of 57 live postings that list pay, out of 94 quality engineer openings in Massachusetts, read from manufacturers' own careers sites.

Massachusetts plant jobs report →Pay by team and state →What moves pay →

How this role compares

Against 93 other live quality postings in Massachusetts.

Base pay: Not listed in this posting
Experience asked: Typical (5+ years)

Skills these teams ask for most

Root cause 62%
FDA / GMP 46%
✓ Validation (IQ/OQ/PQ) 41%
CAPA 37%
ISO 13485 34%
Supplier quality 30%

✓ = this posting asks for it too. % = share of similar postings that mention it.

It asks for 5+ years. If you're close, apply anyway: requirements are a wish list. Talk to someone doing this work there first.

At a glance

Pulled from the posting text. If it's not listed here, the posting didn't say.

How to get in at this plant

Five moves over a week or two. The first one takes ten minutes.

1
Pick 2–3 people on the Quality team at Smurfit Westrock
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- How did you land the job? What stood out in your interviews?
4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.

This plant: Smurfit Westrock in Devens

3 other open roles at this site.

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Quality Manager at Smurfit Westrock in other locations

Smurfit Westrock lists this title in 6 places. Pick the plant you can get to.

Full description from Smurfit WestrockAs posted on their careers site.Show

requirements

✓Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
✓Work closely with production managers to maximize product quality and reliability and minimize cost
✓Track, analyze, and lead initiatives for all internal quality and customer complaint issues
✓Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
✓Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
✓Execute facility improvement initiatives as determined from performance data
✓Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
✓Provide tools and training for quality management and quality improvement to the facility staff

Show full description ↓

Quality Manager – Devens, MA

At Smurfit Westrock we offer a long-term career with a clear path of advancement in a thriving, dynamic environment. Join us and be a part of a world-class team that’s shaping the future of packaging.

The Opportunity

The Quality Manager will ensure quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. You will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

This position is located at the Devens, MA Corrugated Container facility.

How You Will Impact Smurfit Westrock

•Review, approve, and execute facility and corporate standard operating procedures for site implementation
•Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
•Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer

to Succeed

•High School diploma, or G.E.D – Required
•5+ years of work-related manufacturing experience.
•3+ years of experience in a production supervisory role.
•Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
•Proven track record of problem-solving.
•Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
•Thorough knowledge of quality standards and methodologies.
•Ability to learn proprietary software programs and leverage enterprise complaint management software
•Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred