Customer Reliability Engineer - Pipeline

No Sponsorship available for this position.

This position requires moderate travel; a company car will be provided.

The Customer Reliability/Pipeline Support Engineer requires heavy interacting with manufacturing/industrial customers; this engineer is a key customer-facing professional responsible for managing engineering review, troubleshooting efforts, technical discussions offering reliability improvement solutions and ensuring industrial customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support, equipment reliability improvement, technical alignment and customer satisfaction.

Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators

Participate in pipeline operator Root Cause Failure Analysis initiatives

Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators

Assist local account management with I-Project and seal design projects per pipeline operator requests

Manage ServiceMax for pipeline operators utilizing our reliability software package

Compile KPI’s per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.

Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

Bachelor’s degree in engineering required, Mechanical Engineering degree preferred.

Minimum 2 years of Engineering experience with customer interfacing preferred

Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software

Ability to interpret technical documentation, blueprints, and product specifications.

Strong communication, relationship-building, and conflict-resolution skills.

Excellent analytical, organizational, and problem-solving abilities.

Ability to manage multiple priorities and work effectively across cross-functional teams.

Demonstrated leadership, mentoring, and collaboration capabilities.

Experience in working with culturally diverse stakeholders in a global organization is preferred.

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