Customer Reliability Engineer or Technical Specialist
Smiths Group · Swedesboro, NJ
- Level
- Engineer
- Team
- Reliability
- Degree
- Preferred
- Industry
- Industrial
- Posted
- 2 days ago
The role in 30 seconds
An engineer-level reliability role at Smiths Group (industrial) in Swedesboro, NJ. Also, this role may lead one or more customer reliability personnel at a customer facility.
- They ask for
- degree preferred
- Tools it names
- Lean, Kaizen, SMED, Machining
Read from the posting. The full description is below.
From the plant jobs report · week of November 9, 2026
Reliability Engineer roles in New Jersey: typical posted base $101k–$135k.
Median of the low and high ends of 8 live postings that list pay, out of 13 reliability engineer openings in New Jersey, read from manufacturers' own careers sites.
New Jersey plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 12 other live reliability postings in New Jersey.
- Base pay
- Not listed in this posting
- Experience asked
- Not stated
Typical $101k–$135k, from 8 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- Root cause 54%
- Cost reduction 31%
- ✓ Lean 23%
- Team leadership 23%
- CAPA 23%
- Automation 23%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Kaizen, SMED, Machining, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Reliability team at Smiths Group
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from Smiths GroupAs posted on their careers site.ShowHide
qualifications
and relevant experience.
Show full description ↓Show less ↑
The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The role makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, this role may lead one or more customer reliability personnel at a customer facility.
include but not limited to the following
- •Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems.
- •Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax.
- •Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with over site from the account manager or the regional engineer.
- •Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer.
The candidate must be willing and able to travel as needed to support assignments.
- •Bachelor's degree in engineering, ME preferred. Highschool or GED required
- •Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
- •Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
- •Strong knowledge of personal computers, MS Office, and machining practices.
- •Moderate level of understanding of the financial aspects of a manufacturing operation.
- •Capable of handling multiple priorities simultaneously in a high-stress environment.
- •Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
- •Effective written and verbal business communications
- •Ability to complete tasks in a timely and efficient manner.
- •Ability to work flexible hours including weekends as needed to meet business demands.
- •Experience working in a diverse environment with a global company is a plus.