Senior Director, Operations Quality
Light and Wonder International, Inc. · Las Vegas, NM
- Level
- Director+
- Team
- Quality
- Degree
- Preferred
- Experience asked
- 10+ years
- Industry
- Industrial
- Posted
- Recently
The role in 30 seconds
A director-level quality role at Light and Wonder International, Inc. (industrial) in Las Vegas, NM. Lead, collaborate, and ensure alignment globally to manage Quality concerns and necessary improvements.
- They ask for
- 10+ years · degree preferred
- Tools it names
- Lean, Six Sigma, Root cause, FMEA, ISO 9001, AS9100
Read from the posting. The full description is below.
From the plant jobs report · week of October 19, 2026
Quality Engineer roles in New Mexico: typical posted base $91k–$146k.
Median of the low and high ends of 4 live postings that list pay, out of 10 quality engineer openings in New Mexico, read from manufacturers' own careers sites.
New Mexico plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 9 other live quality postings in New Mexico.
- Experience asked
- More than usual (10+ vs 2+)
Similar roles usually ask 2+ years.
Skills these teams ask for most
- ✓ Root cause 60%
- ✓ AS9100 50%
- New product launch 40%
- ✓ Lean 40%
- Automation 30%
- ✓ Supplier quality 30%
✓ = this posting asks for it too. % = share of similar postings that mention it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Light and Wonder International, Inc.
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from Light and Wonder International, Inc.As posted on their careers site.ShowHide
Job Summary
The Senior Director, Operations Quality leads the Operations Quality Management System and drives global operational quality alignment through a matrixed quality organization. This role provides leadership for the Americas Quality team, ensuring strong quality performance across customers, suppliers, manufacturing, warehousing, and logistics. The position champions a culture of quality and customer focus through employee engagement and a robust corrective and continuous improvement program, while partnering with cross-functional leaders to drive meaningful change. The Senior Director works closely with the Corporate Quality Organization to maintain a global view of hardware quality issues, ensure aligned containment and corrective actions, and continuously improve customer quality metrics so they accurately reflect the customer experience.
Education
- ✓Bachelor's degree in engineering preferred or equivalent technical experience managing quality programs and processes.
Requirements
- ✓Ability to stand for extended periods of time
- ✓Ability to lift from 5 to 50 pounds
Show full description ↓Show less ↑
Gaming
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Essential Job Functions
- •Build out the Quality Management system (QMS) ensuring alignment with all Operational business functions.
- •Customer focused approach to quality, measure and improve the customer experience.
- •Collection of global quality data on product issues, drive collaboration with all regions and functions. Ensure Quality, Field service, Engineering, Material Supply, Suppliers and Commercial team collaborate to implement solutions for customers.
- •Drive Supplier Quality performance through clear and documented improvement plans.
- •Establish clear and well-defined Quality improvements plans across the Manufacturing and Logistics organizations.
- •Management of Quality Incident Reports (QIRs) from customer sites and associated corrective actions.
- •Establish strong lines of communication and engagement with key stakeholder organization (HW Eng, SW Eng, Product Development, Product Mgt, etc.)
- •Comfortable, and effective, engaging directly with customers.
- •Lead, collaborate, and ensure alignment globally to manage Quality concerns and necessary improvements.
- •Drive clear quality engagement and communication plans encompassing all NORAM Operations employees.
- •Determine key data points, associated KPI's, and reporting to highlight successes and opportunities.
- •Collaborating with IT and Operations to identify reporting needs required to drive continuous improvement.
- •Authoring, reviewing and approving policies, procedures, and other related documents relating to quality management and improvement.
- •Escalate major quality related issues, and clearly articulate corrective action plans, to the Senior Operations Leadership team to ensure visibility.
- •Training and mentoring direct team and wider organization.
- •Appraise performance, reward, and discipline where necessary.
- •Collaborate with other Quality leaders to Improve accuracy and visibility across Operations to field quality data
Knowledge, Skills, & Abilities
- •Minimum of 10 years in a Senior Quality Leadership role
- •Ability to lead both directly and through influence.
- •Understanding of problem-solving methods, i.e. 5 why, DFMEA, PFMEA, Process mapping used to analyze problems, evaluate and complete improvement projects.
- •Knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to process/product variability, and root cause and corrective/preventive action determination.
- •Strong interpersonal skills and effectively work with all levels across the organization and with team to identify and resolve quality issues.
- •Demonstrated ability to lead/coordinate projects with cross-functional teams.
- •Knowledge of inspection methods in the design, fabrication, and production of electronic equipment.
- •Working knowledge of Microsoft Office.
- •Effective written and verbal communication skills including presentations.
- •Familiar with recognized Quality Assurance Standards AS9100, ISO 9001, AS9102.
- •Experience with Business Intelligence, Analysis and Reporting
Physical