Aesthetics Customer Experience Rep III, Process Specialist
AbbVie · Austin, TX
- Level
- Senior
- Team
- Process
- Degree
- Required (or equivalent experience)
- Industry
- Pharma & life sciences
- Posted
- Yesterday
The role in 30 seconds
A senior process role at AbbVie (pharma & life sciences) in Austin, TX. System, Process and Team Support.
- They ask for
- degree required (or equivalent experience)
- Tools it names
- Root cause, SAP
Read from the posting. The full description is below.
From the plant jobs report · week of October 26, 2026
Process Engineer roles in Texas: typical posted base $76k–$120k.
Median of the low and high ends of 18 live postings that list pay, out of 78 process engineer openings in Texas, read from manufacturers' own careers sites.
Texas plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 77 other live process postings in Texas.
- Base pay
- Not listed in this posting
- Experience asked
- Not stated
Typical $76k–$120k, from 18 postings that list pay.
Similar roles usually ask 4+ years.
Skills these teams ask for most
- ✓ Root cause 46%
- Lean 28%
- SPC 27%
- New product launch 24%
- ✓ Team leadership 23%
- Automation 22%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for SAP, Power BI / Tableau, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Process team at AbbVie
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Is the work mostly new product launches or sustaining existing lines?
- How much time do you spend on the floor versus at a desk?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from AbbVieAs posted on their careers site.ShowHide
Customer Experience and Professional Standards
- ✓Resolve customer and business issues with accuracy, urgency, and professionalism while supporting a positive customer experience.
- ✓Communicate effectively with customers, Field Sales, employees, leaders, technical teams, and external partners.
- ✓Maintain confidentiality and demonstrate collaboration, accountability, adaptability, and continuous improvement.
Required Qualifications
- ✓High school diploma or equivalent required
- ✓Progressive experience in customer service, customer operations, order management, distribution, or a related customer-facing environment.
- ✓Experience resolving complex operational issues and coordinating work across multiple teams.
- ✓Working knowledge of Microsoft Office applications, including advanced spreadsheet skills for reporting, reconciliation, and data analysis.
- ✓Expert knowledge with SAP or another enterprise resource planning system.
- ✓Demonstrated analytical, critical-thinking, and problem-solving skills, including the ability to identify patterns, determine root causes, and communicate clear conclusions.
- ✓Strong organization, planning and prioritization skills with the ability to manage multiple
responsibilities
independently and accurately.
- ◆Effective verbal and written communication skills, including process documentation, training, and presentation skills.
- ◆Ability to learn new technologies, adapt to changing processes and priorities, and work effectively in a collaborative environment.
- ◆Ability to perform accurate and complete work within deadlines with limited day-to-day supervision.
- ◆Ability to adjust daily priorities based on customer impact, operational risk, and business needs.
Preferred Qualifications
- ✓Associate or bachelor’s degree, or equivalent relevant experience.
- ✓Experience with Salesforce, NICE inContact, Power BI, Moxie, MedPro, Winshuttle, database query tools, or comparable platforms.
- ✓Experience with functional acceptance testing, user acceptance testing, system implementations, or process enhancement projects.
- ✓Experience developing reports, performing audits or reconciliations, and documenting operational procedures.
- ✓Medical device, pharmaceutical, regulated-industry, or third-party logistics experience.
- ✓Knowledge of continuous improvement principles and change-management practices.
- ✓Ability to work offsite or travel on a limited basis when business needs require.
Show full description ↓Show less ↑
The Facial Aesthetics Customer Experience Representative III, Process Specialist supports efficient, compliant, and reliable customer operations by serving as a subject matter expert for complex order, distribution, account, reporting, and system processes. This role resolves operational exceptions, identifies trends and process improvements, supports reporting and system testing, and partners with cross-functional teams to improve workflows and customer outcomes.
The Process Specialist also supports team capability through process documentation, knowledge sharing, training, and escalation support while ensuring work is completed accurately and in accordance with established procedures and compliance requirements.
Process Improvement and Compliance
- •Optimize workflows and resolve recurring process issues related to orders, accounts, distribution, master data, licensing, and compliance.
- •Analyze root causes and trends, implement or recommend corrective actions, and escalate technical or operational issues as appropriate.
- •Partner with cross-functional teams to improve process performance while following established procedures and compliance requirements.
Order and Distribution Support
- •Monitor open orders and resolve complex fulfillment issues, including order blocks, backorders, inventory constraints, shipping or delivery exceptions, and other distribution-related issues.
- •Coordinate with internal and external partners to resolve exceptions and support business-critical activities, including end-of-quarter order management.
- •Execute approved mass transactions and provide secondary support for escalated customer or operational needs.
Data Management, Reporting, and Audit Support
- •Develop and analyze operational reports to monitor order fulfillment, inventory, customer master data, compliance, and emerging issues.
- •Research order and account activity, support audits or investigations, and coordinate corrections when data is incomplete or inconsistent across systems.
- •Summarize trends, risks, findings, and recommended actions for leadership and business partners.
System, Process and Team Support
- •Support system implementations, integrations, releases, and upgrades through functional and user acceptance testing and post-implementation monitoring.
- •Serve as a subject matter expert and escalation resource for complex order, distribution, account, reporting, and system processes.
- •Develop and maintain process documentation, work instructions, training materials, and troubleshooting resources; train and mentor team members on specialized processes and tools.
- •Identify and champion opportunities for process, system, and customer experience improvements.