Customer Quality Specialist
ABB · Mebane, NC
- Level
- Specialist
- Team
- Quality
- Degree
- Preferred
- Experience asked
- 2+ years
- Certification
- Green Belt preferred
- Industry
- Industrial
- Posted
- 7 days ago
The role in 30 seconds
A specialist quality role at ABB (industrial) in Mebane, NC. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
- They ask for
- 2+ years · degree preferred · Green Belt preferred
- Tools it names
- Lean, Six Sigma, Green Belt, 5S, Root cause, PPAP
Read from the posting. The full description is below.
From the plant jobs report · week of November 2, 2026
Quality Engineer roles in North Carolina: typical posted base $96k–$143k.
Median of the low and high ends of 21 live postings that list pay, out of 57 quality engineer openings in North Carolina, read from manufacturers' own careers sites.
North Carolina plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 56 other live quality postings in North Carolina.
- Base pay
- Not listed in this posting
- Experience asked
- Less than usual (2+ vs 5+)
Typical $96k–$143k, from 20 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- ✓ Root cause 60%
- Validation (IQ/OQ/PQ) 42%
- New product launch 40%
- ✓ Lean 37%
- FMEA 35%
- ✓ Six Sigma 33%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for 5S, Union environment, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at ABB
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- The posting mentions a Green Belt. Does the company sponsor certification?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: ABB in Mebane
4 other open roles at this site.
- Continuous Improvement Specialist · Lean / CI · Specialist
- Fabrication Supervisor - 2nd Shift · Manufacturing · Supervisor
- ELSP Quality Control Technician · Quality · Technician
- ELDS LV SWGR Production Supervisor 1st Shift · Production · Supervisor
Full description from ABBAs posted on their careers site.ShowHide
responsibilities
In this role as Customer Quality Specialist , you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams with the aim to satisfy customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in developing the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your knowledge by collaborating with local functions that affect the quality results to reach the targets for the organizational unit and aim for world-class performance.
for the role
- ◆Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred
- ◆Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experience
- ◆Lean six sigma green belt certification, preferred
- ◆Advanced communication skills (written and verbal) within the organization and customers
- ◆Microsoft Office skills
- ◆Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred
- ◆Candidates must already have work authorization that would permit them to work for ABB in the US.
Show full description ↓Show less ↑
At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to
Customer Quality Leader
__
The work model for the role is: Onsite, Mebane, NC
You will be mainly accountable for
- •Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to meet customer expectations while ensuring sustainable operations.
- •Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
- •Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and oversee the implementation of the corrective actions to solve the customer quality issues.
- •Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
Why ABB?
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- •Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- •Choice between two dental plan options: Core and Core Plus
- •Vision benefit
- •Company paid life insurance (2X base pay)
- •Company paid AD&D (1X base pay)
- •Voluntary life and AD&D – 100% employee paid up to maximums
- •Short Term Disability – up to 26 weeks – Company paid
- •Long Term Disability – 60% of pay – Compa