Head of Product Operations

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

• •Build and continuously improve the operating model for Product Management across planning, roadmaps, reviews, launches, and post-launch measurement.
• •Standardize product development processes without introducing unnecessary bureaucracy.
• •Design operating cadences including roadmap reviews, quarterly planning, launch readiness reviews, and executive product reviews.

• •Define launch readiness standards across engineering, operations, legal, safety, customer support, and commercial teams.
• •Ensure every launch includes clear success metrics, operational playbooks, monitoring, rollback plans, and ownership.
• •Drive post-launch reviews and ensure learnings are incorporated into future development.

• •Build dashboards that measure product health, launch quality, adoption, reliability, and customer outcomes.
• •Partner with Data Science to define product KPIs and improve measurement across the organization.
• •Identify systemic bottlenecks slowing product delivery and implement scalable solutions.

• •Develop templates, documentation, decision frameworks, and tooling that allow Product Managers to spend more time solving customer problems.
• •Improve the quality of PRDs, decision documents, experimentation plans, and roadmap communication.
• •Own the Product team's internal knowledge management systems.

• •Partner closely with Engineering, Design, Operations, Commercial, Customer Success, Marketplace Operations, and Safety to improve cross-functional alignment.
• •Create clear ownership boundaries, decision-making frameworks, and escalation paths.
• •Reduce organizational friction between product teams and operational stakeholders.

• •Lead cross-functional launch planning for major initiatives.
• •Coordinate readiness across customer communications, training, support documentation, field operations, monitoring, analytics, and incident response.
• •Ensure launches transition smoothly from development into day-to-day operations.

• •Establish scalable systems for collecting insights from field operations, customer support, commercial teams, and customers.
• •Ensure product teams have continuous visibility into operational pain points and customer feedback.
• •Translate recurring issues into actionable product opportunities.

• •Help define planning frameworks, portfolio management, resource allocation, and organizational priorities.
• •Introduce best practices from high-performing technology organizations while adapting them to Zipline's unique operational environment.
• •Build and lead a high-performing Product Operations team over time.

What You'll