Customer Product Quality Engineer
Vertiv · Pelzer, SC
- Level
- Engineer
- Team
- Quality
- Experience asked
- 8+ years
- Certification
- Black Belt preferred
- Industry
- Industrial
- Posted
- 30+ days ago
The role in 30 seconds
An engineer-level quality role at Vertiv (industrial) in Pelzer, SC. Develop 8D and Customer reports on reported issues.
- They ask for
- 8+ years · Black Belt preferred
- Tools it names
- Lean, Six Sigma, Black Belt, Root cause, DMAIC, FMEA
Read from the posting. The full description is below.
From the plant jobs report · week of November 2, 2026
Quality Engineer roles in South Carolina: typical posted base $95k–$120k.
Median of the low and high ends of 21 live postings that list pay, out of 45 quality engineer openings in South Carolina, read from manufacturers' own careers sites.
South Carolina plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 44 other live quality postings in South Carolina.
- Base pay
- Not listed in this posting
- Experience asked
- More than usual (8+ vs 5+)
Typical $95k–$120k, from 19 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- ✓ Root cause 71%
- ✓ Supplier quality 47%
- ✓ FMEA 42%
- ✓ Lean 40%
- ✓ New product launch 40%
- SPC 36%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Black Belt, DMAIC, Automation, CNC, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Vertiv
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- The posting mentions a Black Belt. Does the company sponsor certification?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Vertiv in Pelzer
12 other open roles at this site.
- Manufacturing Process Engineer · Process
- Sr Controls Engineer · Controls · Senior
- Supplier Development & Qualification Quality Engineer · Quality
- Second Shift Supervisor Production · Production · Supervisor
- Paint Production Supervisor, Second Shift · Production · Supervisor
- Manufacturing Engineering Technician · Manufacturing
Full description from VertivAs posted on their careers site.ShowHide
Position summary
- ◆Drive customer satisfaction and product field quality improvements. Interface with the customer to understand current issues, report performance metrics, and present 8D’s. Organization cross functional teams to drive issue resolution utilizing discipline problem solving techniques. Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur.
Responsibilities
- ◆Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
- ◆Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Ensure root-cause analysis (RCA), corrective actions, and preventive actions (CAPA) are executed and tracked
- ◆Recommend appropriate remedial activities. Leverage automation and AI to mistake proof processes. Ensure rapid containment, clear communication, and structured resolution that maintains customer confidence and operational continuity.
- ◆Works with site team to incorporate management system and process changes to drive continuous improvement.
- ◆Escalate decisively when timelines, quality, or customer commitments are at risk.
- ◆Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
- ◆Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
- ◆Create analytic reporting using Use Excel, SQL, and Power BI. Identify top issues, trends, and correlation between factory performance and field issues.
- ◆Support Warranty administration as needed.
Capture lessons learned to improve future product launches and field readiness.
Qualifications
- ✓BA or BS in Engineering or Technical Field
- ✓At least 8 years of professional engineering quality related experience.
- ✓Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
- ✓Excellent communication skills, both written and verbal
- ✓Excellent organizational, analytical and interpersonal skills
- ✓Ability to work and multi-task in a fast-paced environment
- ✓Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
- ✓Generate and present reports using Excel, PowerPoint and Vertiv system applications.
- ✓Knowledge of Failure Modes and Effects Analysis (FMEA)
Qualifications
- ✓Lean Six Sigma Green or Black Belt. DMAIC experience.
- ✓Experience with CNC machines, copper brazing, waterjet cutting, and leak testing.
- ✓Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
- ✓Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
- ✓Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.
Time travel required
- ✓10-15%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Show full description ↓Show less ↑
Physical & environmental demands
- •Occasional kneeling, bending, stooping.
Ability to work around elevated temperatures.
Our strategic priorities
- •Customer Focus
- •Operational Excellence
- •High-Performance Culture
- •Innovation
- •Financial Strength
Our behaviors
- •Own It
- •Act With Urgency
- •Foster a Customer-First Mindset
- •Think Big and Execute
- •Lead by Example
- •Drive Continuous Improvement
- •Learn and Seek Out Development
- •Promote Transparent & Open Communication
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.