Operational Excellence Manager

include talent development, organizational planning, performance management, succession planning, and team engagement.

Additional

• ◆Lead enterprise-wide projects and create a continuous improvement program that improves operational performance and key business metrics while partnering with functional leaders on process optimization initiatives.
• ◆Drive the digital, automation, and cybersecurity roadmap, including workflow automation, systems integration, and technology adoption; ensuring initiatives are delivered on time and within budget. Oversee the deployment, adoption, and continuous improvement of standardized tools, systems, and methodologies in each area of Global Robotics Customer Care.
• ◆Define and maintain key performance indicators to measure operational effectiveness, including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
• ◆Foster a culture of continuous improvement, customer focus, operational excellence, and data-driven decision-making.
• ◆Lead initiatives that enhance customer experience, eliminate waste, improve productivity, and drive measurable business results.
• ◆Lead cross-functional teams in the implementation of process improvements, digital solutions, and change management initiatives. Provide coaching and training on Lean, Six Sigma, Kaizen, problem-solving, and process standardization methodologies.
• ◆Leverage data and performance insights to identify improvement opportunities, optimize resource utilization, and improve operational outcomes.

• ✓Bachelor's degree required.
• ✓8+ years of relevant professional experience preferred.
• ✓Relevant management experience.
• ✓Meaningful experience leading enterprise-level projects and continuous improvement initiatives in regulated environments.
• ✓Experience with process improvement methodologies, including Lean Six Sigma, Kaizen, Value Stream Mapping, or Business Process Management.
• ✓Proven success implementing operational excellence programs that enhance customer satisfaction, operational efficiency, and business performance, with statistical verification of effectiveness.
• ✓Strong analytical and problem-solving skills with experience using performance measurement and data analysis tools.
• ✓Strong understanding of operational, financial, and customer experience metrics.
• ✓Experience leading organizational change and driving adoption of new processes and technologies.
• ✓Ability to manage multiple strategic initiatives in a dynamic, customer-focused environment.
• ✓Excellent communication, stakeholder management, and leadership skills.
• ✓Experience building and implementing tiered training programs, driving cultural transformation initiatives, and fostering a continuous improvement mindset across the organization.

• ✓Master's degree in Business Administration, Engineering, Operations Management, or a related field.
• ✓Experience with workflow automation, process optimization, and business systems validation.
• ✓Familiarity with improving SAP and service management platforms and the processes around their use.
• ✓Experience with Power BI, Tableau, or similar analytics and visualization tools.
• ✓Knowledge of digital technologies and their application to service operations.

USN : $118,000 - $196,700 USD Annual

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