Process Specialist, Vendor Management (Starlink)

• ◆Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
• ◆Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
• ◆Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
• ◆Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
• ◆Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
• ◆Monitor partner service quality and ensure compliance with company standards and customer expectations
• ◆Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
• ◆Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
• ◆Provide training and resources so partners can install product effectively and consistently
• ◆Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

• ✓Bachelor’s degree in engineering, business, or a related discipline
• ✓2+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
• ✓2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers

• ✓5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
• ✓Demonstrated success holding vendors to SLAs and recovering underperforming partners
• ✓Experience owning a P&L, regional budget, or similar commercial target
• ✓Strong relationship-building skills with a proven ability to influence external partners and internal stakeholders
• ✓Experience developing vendors or building sales/service channels in international or multi-region markets, with a track record of launching and scaling new products or services
• ✓Comfort running a recurring operating review (weekly/monthly metrics, customer sentiment, action tracking)
• ✓Independently motivated, with a demonstrated track record of project and partner ownership
• ✓Strong interpersonal, presentation, communication, and negotiation skills
• ✓Demonstrated technical aptitude in a professional setting
• ✓Strong proficiency using Microsoft Excel, SQL, and/or Power BI

• ✓Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• ✓Must be willing to travel to other SpaceX offices, partner sites, and customer locations as needed; up to 25%

ITAR

• ✓To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .