Assistant Operations Manager

Required Bachelor's degree in Engineering, Business Administration, Information Technology, or a related field. 3+ years of people leadership experience in customer support, technical support, operations, or a related environment. Experience managing performance metrics and operational KPIs. Strong problem-solving and analytical skills. Excellent communication and stakeholder management abilities. Proven ability to coach, motivate, and develop employees. Advanced English communication skills (written and verbal). Preferred Experience in technical support, customer service operations, contact center management, or engineering support organizations. Experience leading continuous improvement initiatives. Experience leading a remote international team. Knowledge of workforce management, performance management, and operational excellence methodologies. Familiarity with CRM, case management, and reporting tools. Proficiency in Spanish and/or French. Key Competencies Leadership and coaching Customer focus Operational excellence Decision making Data-driven problem solving Conflict resolution Change management Collaboration and stakeholder management Continuous improvement mindset Why Join Us? Opportunity to lead and develop talented technical professionals. Exposure to global operations and customer-facing leadership. Career growth and development opportunities. Inclusive, collaborative, and innovation-driven culture. Ability to make a direct impact on customer experience and operational performance. Success Measures Success in this role will be measured through: Achievement of operational and customer satisfaction targets. Employee engagement and talent development outcomes. Service level and productivity performance. Quality and process compliance results. Successful execution of improvement initiatives and business priorities. Bring your leadership and technical expertise to a team that's ready to welcome you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. L