Customer Quality Engineer

• ◆Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• ◆Manages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions.
• ◆Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• ◆Directs all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.
• ◆Collaborate with sub-suppliers/outside processors to establish customer

and ensure FTQ.

• ✓Manages sub-supplier quality through audits, scorecards and corrective actions.
• ✓Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• ✓Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS).
• ✓Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• ✓Supports PFMEA and CP modifications and read across based on lessons learnt.
• ✓Supports annual PPAP documentation per customer

as needed.

• ✓Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• ✓Ensures customer

are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.

• ✓Performs other duties as assigned.

• ✓Bachelor's degree (B. S./B. A.) in a related technical field from four-year college or university

• ✓Five or more years of Quality Engineer experience in Automotive / Manufacturing company or equivalent combination of education and experience.
• ✓Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.
• ✓Direct customer collaboration or supplier management is a plus.

• ✓Ability to read, analyze, and interpret customer prints, GD&T, technical standards, and legal documents.
• ✓Ability to respond promptly, concisely and diplomatically to common inquiries or complaints from customers, regulatory agencies, internal stakeholders.
• ✓Ability to effectively analyze data, draw conclusions and present information to management, customers, employees or suppliers.
• ✓Ability to apply advanced mathematical concepts including Statistical methods, Lean manufacturing principles, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• ✓Ability to define problems, collect data, determine root cause and collaborate on effective corrective actions and meet deadlines.
• ✓Ability to collaborate with range of internal stakeholders, resolve conflicts and establish best practices.
• ✓Leverages AI tools to optimize workflows and drive daily productivity.
• ✓Must be able to pass pre-employment physical and drug screen.
• ✓Must be eligible to work in the United States, visa sponsorships are not available; OPT/CPT is not eligible for this role.
• ✓Regular attendance required.