Customer Service - Quality Reliability Engineer
Ultium Cells · Warren, OH
- Level
- Engineer
- Team
- Quality
- Degree
- Required (or equivalent experience)
- Experience asked
- 3+ years
- Industry
- Automotive
- Posted
- 4 days ago
The role in 30 seconds
An engineer-level quality role at Ultium Cells (automotive) in Warren, OH. Engage with internal teams to ensure customer satisfaction and supply engineering support for customer requests on a daily basis.
- They ask for
- 3+ years · degree required (or equivalent experience)
- Tools it names
- Root cause, PPAP, APQP, Validation (IQ/OQ/PQ)
- Day to day
- some off-shift / weekend coverage
Read from the posting. The full description is below.
From the plant jobs report · week of November 2, 2026
Quality Engineer roles in Ohio: typical posted base $90k–$130k.
Median of the low and high ends of 9 live postings that list pay, out of 83 quality engineer openings in Ohio, read from manufacturers' own careers sites.
Ohio plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 82 other live quality postings in Ohio.
- Base pay
- Not listed in this posting
- Experience asked
- Less than usual (3+ vs 5+)
Typical $90k–$130k, from 8 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- ✓ Root cause 61%
- FMEA 39%
- ✓ PPAP 39%
- Supplier quality 39%
- ISO 9001 36%
- SPC 33%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Power BI / Tableau, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Ultium Cells
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- How does off-shift and weekend coverage work?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Ultium Cells in Warren
4 other open roles at this site.
- Production Engineer - Night Shift · Production
- Production Engineer · Production
- Quality Supervisor Night Shift · Quality · Supervisor
- Equipment Tech Engineer · Manufacturing
Full description from Ultium CellsAs posted on their careers site.ShowHide
responsibilities
of a CSQE revolve around addressing technical product issues at the customer (RMA and failure analysis), leading problem-solving activities with internal teams as response to issues, and tracking plans for improvement. The CSQE will also be responsible for coordinating general engineering support to the customer, external reporting, and general customer requests relating to cell quality.
The CSQE is expected to gain an overall understanding of the manufacturing process and factors affecting overall cell quality delivered to the customer. Proficient understanding of the cell manufacturing process (from material input to manufacturing to shipping) is crucial to responding to issues and related root cause. The CSQE must be willing to continuously expand their knowledge base in the battery industry.
Job
Responsibilities
- ◆Engage with internal teams to ensure customer satisfaction and supply engineering support for customer requests on a daily basis
- ◆Manage improvement/corrective action response for customer issues with internal teams
- ◆Escalate customer issues with internal leadership (Director and upper leadership levels) as needed
- ◆Lead calls between customer engineering teams and internal engineering teams
- ◆Track product failures at customer site and report internally as needed
- ◆Oversee customer facing component of line validation (PPAP/APQP/MRR)
- ◆Participate and coordinate customer visits related to engineering needs (Audits, MRR, Documentation review, etc.)
- ◆Report out and support process and design change progress for customer development teams
- ◆Be willing to travel to customer sites to support customer quality needs
- ◆Support the customer complaint and RMA processes in coordination with customer quality representatives and the internal Sales and Marketing Team
- ◆Use practical problem-solving methodologies to troubleshoot and resolve issues at customer line side
requirements
of 40 CFR. Other training to be provided as required.
Show full description ↓Show less ↑
Quality Engineer – Customer Service (CS)
Full Time
Warren, OH, US
Ultium Cells Overview
Ultium Cells is a joint venture Lithium-Ion Automotive Battery Cell Manufacturing plant between LG Energy Solutions and General Motors. This new construction high-technology plant will have the latest Battery Cell manufacturing technology. The investment in this new business venture represents a commitment of more than $2.3 Billion. It will be among the largest Battery Cell Manufacturing plants in the world. Ultium Cells will produce battery cells for General Motors North American electric vehicle applications.The Ultium cell partners include LG Energy Solutions; the world’s largest manufacturer of Automotive Battery Cells in the world and General Motors a global company committed to delivering safer, better and more sustainable ways for people to get around.
Position Description
The role of the Customer Service Quality Engineer is crucial in developing and maintaining Ultium’s best practices in customer service. A CSQE’s main function is to provide technical support to address issues with products and service.
Job Description
The CSQE is the main point of contact for the customer. The duties and
And Competencies
- •Willingness to learn and the drive to ask questions and understand cell manufacturing process is crucial for this role
- •Bachelor’s Degree in Statistics or Engineering or equivalent industry experience
- •Preferred 3 years’ experience in customer-facing Engineering or Quality role in a manufacturing or industrial environment
- •Proficient in Microsoft applications (Excel, Power Point, etc.)
- •Preferred technical experience utilizing Power BI and other data analysis tools to create dashboards and reports
- •Bilingual (English, Korean) not required but a plus
- •Positive, dedicated attitude and demonstrated effectiveness to meet targets and deadlines
- •The willingness and ability to work flexible hours occasionally to support team
- •Strong written and verbal communication skills
- •Ability to work in a team environment to drive success
- •Ability to drive effective Problem-Solving efforts and support the team to implement solutions
- •Knowledge of appropriate measures of performance and applicable standards
- •Preparation of meaningful reports on work performed and conclusions
- •Ability to obtain, understand and apply relevant information
- •Ability to use technology for furthering functional competencies
Total Rewards Information
- •100% Employer paid Medical, Dental, and Vision
- •Generous paid holidays
- •Tuition Assistance for continuing education
- •Vehicle Discount Program on General Motors branded vehicles
- •Communication Stipend for Personal Cell Phone
Ultium Cells will only employ those who are legally authorized to work in the United States. This is not a position for which Visa-sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Employee may be exposed to or working with hazardous materials and/or hazardous waste. Upon hire, employee will receive initial Environmental training over RCRA, SWPPP, SPCC, and emergency escalation. Annual refresher training will be completed every year after to fulfill the