Consumer Services and Quality Specialist
Johnsonville · Sheboygan Falls, WI
- Level
- Specialist
- Team
- Quality
- Travel
- 10%
- Degree
- Preferred
- Experience asked
- 18+ years
- Industry
- Food & beverage
- Posted
- 6 days ago
The role in 30 seconds
A specialist quality role at Johnsonville (food & beverage) in Sheboygan Falls, WI. Maintain a tracking system for customer requests, monitor deadlines, follow up with responsible teams, and proactively escalate risks that could impact response timelines.
- They ask for
- 18+ years · degree preferred
- Day to day
- about 10% travel
Read from the posting. The full description is below.
From the plant jobs report · week of November 2, 2026
Quality Engineer roles in Wisconsin: typical posted base $76k–$106k.
Median of the low and high ends of 12 live postings that list pay, out of 41 quality engineer openings in Wisconsin, read from manufacturers' own careers sites.
Wisconsin plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 40 other live quality postings in Wisconsin.
- Base pay
- Not listed in this posting
- Experience asked
- More than usual (18+ vs 5+)
Typical $74k–$106k, from 11 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- Root cause 54%
- Supplier quality 44%
- FMEA 37%
- Control plans 37%
- ✓ New product launch 34%
- SPC 34%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Power BI / Tableau, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Johnsonville
We found 5 people at this company and state: 4 in this kind of role, 1 leaders. Engineers who joined in the last year or two reply the most. See them ↓
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
Write to Ty → (free) - 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- The posting says about 10% travel. Between which sites?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Johnsonville in Sheboygan Falls
2 other open roles at this site · 5 people we found in quality roles at Johnsonville.
- Electro-Mechanical Technician 3rd Shift ($7,250 Bonus) · Reliability · Technician
- Maintenance 2nd Shift Supervisor ($7,250 Bonus) · Reliability · Supervisor
Full description from JohnsonvilleAs posted on their careers site.ShowHide
responsibilities
could include leading the development of integrated marketing efforts, leading advertising and packaging development, promotional and website development, creating and executing media strategies and plans, championing new products, advancing consumer insights and brand strategy, and collaborating with sales teams to develop strategic partnerships. The marketing team is an integral part of the organization’s overall success.
Position Overview
The Consumer Services & Quality Specialist supports the operational effectiveness of Consumer Services and Quality by coordinating consumer complaint management, business-to-business customer documentation requests, claims administration, CRM system maintenance, reporting, and cross-functional follow-up. The position serves as a central point of coordination among Consumer Services, Food Safety & Quality, Sales, Regulatory, Manufacturing, Marketing, Insurance, Supply Chain, R&D, and global teams to ensure consumer concerns and customer information requests are managed accurately, consistently, and on time.
The ideal candidate is highly organized, analytical, customer-focused, and comfortable working across multiple systems and cross-functional teams.
requirements
are completed on time.
- ✓Maintain a tracking system for customer requests, monitor deadlines, follow up with responsible teams, and proactively escalate risks that could impact response timelines.
- ✓Review responses for completeness, consistency, and compliance with company standards, customer requirements, regulatory expectations, and approved company positions before submission.
- ✓Compile and submit finalized responses to customers, address follow-up questions, and support ongoing customer relationships by ensuring clear, professional, and timely communication.
Education
- ✓Bachelor’s Degree in Communications, Marketing, Business, Consumer Affairs or related field preferred
- ✓Associate’s Degree required
Experience
- ✓Minimum of three (3) years of experience in a food-related role or other similar role required
- ✓Experience managing multiple priorities, projects, and cross-functional partnerships
- ✓Experience within a Consumer-Packaged Goods (CPG), food manufacturing, retail, or consumer products organization
- ✓Experience with CRM platforms such has Emplifi, Salesforce, Zendesk, or similar systems preferred
- ✓Experience with Quality Management Software platforms such as Tracegains preferred
- ✓Experience supporting complaint investigations and/or claims management preferred
- ✓Experience working with reporting tools such as Power BI preferred
Show full description ↓Show less ↑
Johnsonville Location: Global Headquarters
Members of our marketing team work on all aspects of the brand and its portfolio of products, including consumer insights, advertising, consumer promotion, shopper marketing, new products, sales, operations and finance. As a member of this team, your
Global Consumer Complaint Management & Operations
- •Coordinate and oversee consumer complaint investigations across global regions, including foreign material (FM) and product retrieval cases, ensuring proper documentation, chain of custody procedures, and case management within the Consumer Relations Management (CRM) system.
- •Monitor consumer investigations to ensure timely review, assignment, escalation, and resolution by the appropriate Food Safety & Quality (FSQ) teams while driving prompt consumer follow-up and communication to our BPO (Business Outsourcing Partner).
- •Manage the intake and initial processing of consumer claims in partnership with the company's insurance provider, coordinating supporting documentation, and facilitating internal approval processes.
- •Conduct routine audits of consumer cases and frontline representative interactions across brands and regions to ensure accurate coding, classification, documentation, and compliance.
- •Partner with cross-functional stakeholders to track complaint resolution timeliness, investigation completion, and adherence to global consumer service processes.
Global CRM Administration & Systems Support
- •Serve as a key administrator for the Consumer Relationship Management (CRM) platform by maintaining products, manufacturing locations, workflows, subject types, and other critical system data.
- •Coordinate system enhancements, troubleshoot issues, and support global users to ensure data accuracy and operational efficiency.
- •Assist Consumer Service Manager with user training, data governance, and adoption of CRM processes across the organization.
Global Cross-Functional Support
- •Monitor products entering and exiting branded websites and consumer-facing channels to ensure product information remains accurate and current.
- •Assist Manager with Marketing, Brand, E-Commerce, Manufacturing, and Quality teams to support product launches, discontinuations, and business initiatives.
- •Serve as backup to the Consumer Services & Analytics Lead and support special projects, process improvements, and continuous improvement initiatives.
- •Assist in monitoring Knowledge Base for global call center teams.
Customer Quality
- •Serve as the primary point of contact for customer letters, questionnaires, surveys, certifications, and information requests, ensuring timely review, prioritization, and response.
- •Partner with Sales, Food Safety Quality, Regulatory, Operations, Procurement, R&D, Supply Chain, and other stakeholders to collect accurate information and ensure all customer
Skills
- •Ability to manage multiple requests, investigations, surveys, and deadlines simultaneously while maintaining attention to detail.
- •Strong planning, prioritization, tracking, and escalation skills to ensure commitments are completed on time
- •Ability to evaluate information for accuracy, completeness, consistency, and compliance with company and regulatory requirements.
- •Work independently and as part of the team
- •Build key relationships across multiple funct