Customer Quality Engineer
Fictiv · Reno, OH
- Level
- Engineer
- Team
- Quality
- Base pay
- $90k–$130k
- Travel
- 50%
- Degree
- Preferred
- Experience asked
- 3+ years
- Industry
- Industrial
- Posted
- Recently
The role in 30 seconds
An engineer-level quality role at Fictiv (industrial) in Reno, OH. , you will solicit and listen to customer requirements and concerns, and take an active role in avoiding problems wherever possible, but resolving them when they do occur.
- They ask for
- 3+ years · degree preferred
- Tools it names
- Six Sigma, PPAP, APQP, GD&T, ISO 9001, IATF 16949
- Base pay
- $90k–$130k
- Day to day
- about 50% travel
Read from the posting. The full description is below.
From the plant jobs report · week of October 19, 2026
Quality Engineer roles in Ohio: typical posted base $90k–$130k. This one lists $90k–$130k.
Median of the low and high ends of 4 live postings that list pay, out of 46 quality engineer openings in Ohio, read from manufacturers' own careers sites.
Ohio plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 45 other live quality postings in Ohio.
- Experience asked
- Less than usual (3+ vs 5+)
Similar roles usually ask 5+ years.
Skills these teams ask for most
- Root cause 70%
- ✓ ISO 9001 54%
- ✓ Supplier quality 50%
- ✓ PPAP 50%
- FMEA 39%
- ✓ APQP 37%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for ISO 13485, Injection molding, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Fictiv
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- The posting says about 50% travel. Between which sites?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from FictivAs posted on their careers site.ShowHide
Impact for the Role
As the Customer Quality Engineer you will have a significant impact on maintaining and improving customer satisfaction on our major programs. You will ensure that Quality is recognized as an order-winning proposition by our customers, with early engagement to ensure that their
requirements
are fully understood, our manufacturing partner capabilities are aligned, and our execution is optimized. Post sale, you will coordinate with the customers on any quality issues, acting as the subject matter expert supporting Program Managers and coordinating with Quality Team members in the regions where parts are being manufactured to ensure quick resolution of problems without unnecessary back and forth with delays resulting from time differences across our regional offices.
What You Will Be Doing
You will report to the Head of Global Quality and will assist from time to time with various duties as needed and assigned.
- ◆Review customers' quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these
requirements
into MISUMI Americas Quality Management System
- ✓Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts
- ✓Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
- ✓Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups
- ✓Act as the bridge between customers and regional Quality Teams
- ✓Identify opportunities for improvement in MISUMI Americas Quality Management System and manufacturing partner network, based on observations and involvement with customers
- ✓Implement performance indicators which tell MISUMI Americas how well we are doing with customer quality
- ✓Ensure customer-initiated supplier corrective action requests (SCARs) are responded to correctly, completely and in a timely manner
- ✓Establish a compelling story for MISUMI Americas Quality to be an order-winning proposition not merely an order-qualifying one
- ✓Serve as a customer advocate for quality issues, but tactfully pushing back when customer demands are unreasonable
- ✓All employees are expected to maintain and contribute to the QMS.
Required Qualifications
- ✓Bachelors degree in a technical subject (Masters preferred)
- ✓Fluency in English (Chinese language fluency is a preferred additional skill)
- ✓Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing
- ✓Experience working in a global organization and influencing colleagues in different timezones
- ✓Fully conversant in GD&T principles
- ✓Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred
- ✓Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred)
- ✓Strong foundational mindset in risk identification and mitigation
- ✓Data-driven, detail-oriented, and pragmatic
- ✓Structured problem solving with a multi-strategy approach
- ✓Six Sigma certification preferred
- ✓Ability to evaluate customer
requirements
and standards and convert them into executables
- ✓Understanding of ISO9001:2015
requirements
- ✓Understanding of other QMS standard
requirements
and concerns, and take an active role in avoiding problems wherever possible, but resolving them when they do occur.
- ✓Strong in identifying customer
requirements
- ✓Adept at shifting priorities while maintaining a strong sense of urgency
- ✓Good listener who's comfortable with ambiguity, asking questions, and providing clarity
- ✓Strong customer service skills with demonstrated service mentality
- ✓Build and maintain credibility with customers and within MISUMI Americas
You're Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- ✓Exhibit a high level of initiative and integrity
- ✓Empathetic to the needs of customers, manufacturing partners, and MISUMI Americas. Able to balance
Show full description ↓Show less ↑
Job Description
Job Description About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
The Customer Quality Engineer communicates with customers on quality-related issues and coordinates with regional Quality Teams to efficiently and effectively resolve concerns and to drive continual improvements to proactively avoid issues from arising. This is a technical role.
e.g. ISO13485, ISO13485, IATF16949 (preferred)
- +Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external
Desired Traits
You're Collaborative – It is expected that you will partner with various functional groups within MISUMI Americas, in all regions, as well as collaborating with customers and manufacturing partners
- +Excellent collaboration skills and the ability to prioritize and manage multiple tasks
- +Ability to build strong trust-based relationships internally and externally
- +Subject Matter Expert for resolving quality issues identified by customers
- +Ability to influence without having direct authority
You will serve as an Advocate – In the role, you will solicit and listen to customer