Customer Quality Specialist (CQS)

We are seeking a skilled Customer Quality Specialist (CQS ) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.

• ◆Responsible for pre-sales, in-sales, and after-sales services for PV module products:
• ◆Customer visits: Handling arrangements for overseas customer visits, conveying customer information to various departments in the factory, and tracking reception.
• ◆Order business support: Providing feedback and confirmation on issues related to order execution from customers, headquarters, and customer service, and conveying them to the factory.
• ◆Resolving issues related to customer supervision and feedback, following up on customer supervision and inspection, and handling customer feedback and exceptions at project sites.
• ◆Participating in the review of module quality inspection standards:
• ◆Pre-production confirmation: Implementing production line standards, confirming information on main and auxiliary materials, and verifying compliance with contract agreements.
• ◆Reviewing and communicating technical and quality execution standards, promptly raising and reviewing any deviations from the contract, and resolving them through communication with the customer.
• ◆Responsible for the preparation and reception of customer factory audits:
• ◆Collecting information on business and headquarters visits by customers, confirming the information, and conveying it internally within the factory. Preparing for visits or factory audits.
• ◆Cooperating with and assisting in customer visits and factory audits.
• ◆Liaising with headquarters on customer management-related tasks:
• ◆Addressing customer

conveyed by the headquarters quality department.

• ✓Conveying and promoting the quality expectations of orders to various departments at the base.
• ✓Driving internal improvement based on customer feedback:
• ✓Customer surveys: Addressing customer feedback, promoting internal improvements or corrective actions based on customer feedback.
• ✓Building and maintaining the brand:
• ✓Maintaining good communication and rapport with customers, establishing strong relationships, and building a foundation for business transactions.
• ✓Timely completion of assigned tasks from the supervisor.

• ✓Requires a bachelor's degree or equivalent.
• ✓Typically requires 2-4 years of related experience.
• ✓Knowledge of ISO9001 and Microsoft Office preferred.
• ✓Highly developed interpersonal, organizational and communication skills.
• ✓Perfect learning ability and Curiosities about new things.
• ✓Strong sense of ambition, self-motivation and self-discipline.

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace.