Product Reliability Engineer - Defense - Hybrid

Product Reliability Engineers (PREs) are responsible for the health, performance, and stability of the services that power services at Palantir. PREs take ownership over the entire end-to-end cycle of service reliability, from responding to outages to improving codebases and building lasting solutions.

You will tackle critical issues for key customers, introduce observability into complex systems, address tech debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages.

PREs spend the majority of their time on forward-looking product work, including but not limited to, infrastructure migrations, product contributions to improve stability and observability, and codebase enhancements that increase resilience. During periodic on-call shifts, we respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.

Whatever the technical issue or question about your service is, you'll play a central and critical role in resolving it, seeking not just a one-time fix, but a permanent solution. We provide new team members with an experienced mentor and a clear onboarding framework to set them up for success in the role.

Core

• ◆Continuously invest in documentation, metrics, monitors and other troubleshooting tools
• ◆Participate in on-call rotations during business hours and occasional weekends. This is a challenging yet rewarding opportunity to help remediate the most pressing issues across the Palantir fleet.
• ◆Diagnose, resolve, and prevent issues encountered in the field. Deliver end-to-end improvements to core products based on these issues you encounter in the field.
• ◆Improve observability by refactoring codepaths and introducing telemetry
• ◆Identify and implement data-driven opportunities for improved service resilience
• ◆Develop strategic opinions on stability investments and inform the vision for long-term product stability

paid time off, not accrual based

• ✓2 weeks paid time off built into the end of each year (subject to team and business needs)
• ✓10 paid holidays throughout the calendar year
• ✓Supportive leave of absence program including time off for military service and medical events
• ✓Paid leave for new parents and subsidized back-up care for all parents
• ✓Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
• ✓Stipend to help with expenses that come with a new child
• ✓Employees can enroll in Palantir’s 401k plan

Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re inve