Field Operations Director

The Position

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

• •Serve as the primary Operations partner to an assigned Regional VP or National Team VP and their leadership team.
• •Develop a deep understanding of the team's business priorities, customers, opportunities, challenges, and performance.
• •Translate enterprise and CE priorities into clear implications and action plans for the assigned Region or National Team.
• •Provide strategic and operational counsel to leadership and proactively identify issues requiring attention, decisions, or escalation.
• •Help leadership prioritize competing needs and maintain focus on the highest-impact business opportunities.

• •Own the operating rhythm and priority agenda for the assigned leadership team.
• •Lead development and coordination of annual, quarterly, and other operating plans.
• •Translate priorities into clear roadmaps with owners, milestones, dependencies, and measures of progress.
• •Coordinate leadership agendas, decision materials, action tracking, and follow-through.
• •Support Regional or National Team input into ABP, resource planning, RBO, and other CE and enterprise planning processes.

• •Serve as a front door for operational requests from the assigned leadership team and route needs to the appropriate CE Operations or enterprise partner.
• •Connect Field Leadership and HEDs to the broader support network without requiring them to independently navigate multiple teams.
• •Coordinate across Enterprise Operations, RBO, Squad Field Partners, ABP, DDA, L&SD, and other functions to enable execution.
• •Anticipate execution barriers, dependencies, and operational risks and mobilize partners to resolve them.
• •Ensure appropriate communication and coordination between enterprise initiatives and Regional/National execution.

• •Synthesize field insights, performance signals, customer information, and emerging business needs into clear leadership implications.
• •Develop business reviews and decision materials that enable productive leadership conversations.
• •Identify patterns and recurring needs that may have implications beyond the assigned Region or National Team.
• •Surface cross-field opportunities, risks, and common needs to the Head of CE Field Operations so they can be addressed across the organization where appropriate.
• •Provide recommendations related to priorities, resources, capacity, and operational tradeoffs.

• •Maintain an integrated understanding of the assigned team's resource and capacity requirements.
• •Support Regional or National Team roster, resource, and capacity planning.
• •Identify capacity constraints and emerging needs and develop recommendations in partnership with Field Leadership.
• •Connect local resource needs to broader CE and enterprise planning processes.

• •Annual and quarterly operating plans
• •Regional or National Team priority roadmap
• •Leadership agendas, decision materials, and action logs
• •Business reviews and synthesized field insights
• •RBO, ABP, and enterprise planning inputs
• •Resource, roster, and capacity plans
• •Consolidated requests, risks, and capacity recommendations
• •Clear escalation of cross-field opportunities and common operational needs

• •Trusted partner who builds credibility with senior Field Leaders
• •Strategic thinker with strong operational discipline
• •Able to translate ambiguity and complexity into clear plans and actions
• •Strong business acumen and understanding of field execution
• •Highly effective at influencing without formal authority
• •Skilled at connecting people, priorities, and resources across organizational boundaries
• •Strong analytical and synthesis capabilities
• •Proactive and anticipatory rather than reactive
• •Comfortable navigating a complex, matrixed environment
• •Strong judgment and ability to distinguish between issues that should be solved locally and those requiring enterprise solutions
• •Demonstrated ability to manage multiple priorities while maintaining focus on business impact
• •Growth mindset and commitment to continuous improvement