Global Operations Director – Services
Bloom Energy · San Jose, CA
- Level
- Director+
- Team
- Production
- Base pay
- $209k–$301k
- Degree
- Required
- Experience asked
- 5+ years
- Industry
- Industrial
- Posted
- 30+ days ago
The role in 30 seconds
A director-level production role at Bloom Energy (industrial) in San Jose, CA. Define, implement, and maintain standard global service processes across Field Services, Logistics, Parts Services.
- They ask for
- 5+ years · degree required
- Tools it names
- Automation, Casting
- Base pay
- $209k–$301k
Read from the posting. The full description is below.
From the plant jobs report · week of October 19, 2026
Production Engineer roles in California: typical posted base $122k–$177k. This one lists $209k–$301k.
Median of the low and high ends of 37 live postings that list pay, out of 111 production engineer openings in California, read from manufacturers' own careers sites.
California plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 110 other live production postings in California.
- Base pay
- About 74% above similar roles
- Experience asked
- Typical (5+ years)
Typical $120k–$174k, from 31 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- New product launch 37%
- Lean 30%
- Root cause 27%
- ✓ Automation 24%
- Python 22%
- Team leadership 22%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Casting, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Production team at Bloom Energy
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Bloom Energy in San Jose
7 other open roles at this site.
- Sr. Predictive Analytics Engineer - Operational Excellence · Lean / CI · Senior
- Principal Controls Engineer · Controls · Senior
- Staff Controls Engineer · Controls · Senior
- Staff Reliability Engineer · Reliability · Senior
- Principal Supplier Quality Engineer · Quality · Senior
- Senior Staff Field Quality Engineer · Quality · Senior
Full description from Bloom EnergyAs posted on their careers site.ShowHide
Qualifications
- ✓Bachelor’s degree in Engineering, Operations, or Business
- ✓Experience operating in a global, contract-based service model
- ✓Strong background in KPI design, operational analytics, and performance management systems
- ✓Experience scaling operations in a high-growth or asset-intensive environment
- ✓10-15+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations
- ✓Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions
Show full description ↓Show less ↑
The Global Operations Director – Services is responsible for driving consistent, efficient, and contract-compliant service execution across the global installed base. This role serves as the single point of accountability for global service operational performance, working through regional and functional teams. This entails focuses on standardization of service processes, KPI-driven performance management, operational cost control, parts fulfillment and inventory effectiveness, and disciplined contract execution.
Strategy Development & Global Operating Model
- •Define and own the global services operations strategy, aligned with the business objectives, installed base growth, and long-term services roadmap.
- •Translate business and services strategy into a scalable global operating model spanning Field Services, Parts, Logistics, and service execution partners.
- •Develop multi-year (3–5 year) strategic initiatives covering:
- •Service delivery model evolution
- •Regional footprint and capacity strategy
- •Cost structure and productivity transformation
- •Digital enablement and automation
- •Lead annual operating plan development, including strategic priorities, key initiatives, resourcing, and investment plans.
- •Establish strategy-to-execution governance, ensuring priorities are translated into measurable KPIs and actionable execution plans.
Standardization of Service Processes & KPI Management
- •Define, implement, and maintain standard global service processes across Field Services, Logistics, Parts Services.
- •Own and manage the global services KPI framework covering safety, quality, delivery, reliability, productivity, cost, and customer satisfaction.
- •Lead operational performance reviews and ensure corrective actions.
- •Partner with BI and Reporting teams to guide development of core operational systems aligned with service roadmap
Operational Cost & Performance Management
- •Own service execution cost performance
- •Partner with Finance on budgeting, forecasting, and margin improvement initiatives.
- •Drive productivity and efficiency improvements
- •Identify operational risks impacting performance, cost, or customer commitments and lead mitigation actions
Parts Fulfillment, Inventory & Forecasting
- •Govern spare parts execution model in partnership with supply chain
- •Drive demand forecasting aligned with installed base and schedules.
- •Optimize inventory levels and improve parts availability while reducing obsolescence.
- •Lead cross-functional initiatives to improve parts availability, lead times, and service readiness
Contract Management
- •Ensure operational compliance with service LTSA agreements.
- •Translate contract terms into execution plans and KPIs.
- •Partner with customer success, fulfillment and Legal to manage LD risk and resolve escalations
Leadership & Cross‑Functional Collaboration
- •Lead strategic initiatives to drive improvements within Services
- •Act as a key operational interface across Supply Chain, Engineering, Commercial, Finance
- •Provide clear visibility to senior leadership on service performance, risks, and improvement action
Preferred
- +Experience with fuel cells, CHP, microgrids, or distributed energy systems.
- +Exposure to solid-oxide or high-temperature electrochemical systems.