Technical Operations Manager
Stanley Black & Decker · Dallas, TX
- Level
- Manager
- Team
- Production
- Base pay
- $71k–$114k
- Travel
- 30%
- Degree
- Preferred
- Experience asked
- 3+ years
- Industry
- Industrial
- Posted
- 22 days ago
The role in 30 seconds
A management production role at Stanley Black & Decker (industrial) in Dallas, TX. In this role, you will oversee onsite technical service operations across multiple customer locations throughout the United States, serving as a key leader for service delivery, technical issue resolution, team performance, and customer satisfaction.
- They ask for
- 3+ years · degree preferred
- Tools it names
- Lean, Root cause, Validation (IQ/OQ/PQ)
- Base pay
- $71k–$114k
- Day to day
- about 30% travel
Read from the posting. The full description is below.
From the plant jobs report · week of October 19, 2026
Production Engineer roles in Texas: typical posted base $107k–$153k. This one lists $71k–$114k.
Median of the low and high ends of 16 live postings that list pay, out of 85 production engineer openings in Texas, read from manufacturers' own careers sites.
Texas plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 84 other live production postings in Texas.
- Base pay
- About 29% below similar roles
- Experience asked
- Less than usual (3+ vs 5+)
Typical $107k–$153k, from 14 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- Team leadership 44%
- ✓ Lean 36%
- ✓ Root cause 29%
- New product launch 22%
- Six Sigma 22%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Validation (IQ/OQ/PQ), which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Production team at Stanley Black & Decker
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- The posting says about 30% travel. Between which sites?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from Stanley Black & DeckerAs posted on their careers site.ShowHide
Technical Operations Manager – Onsite
Fort Worth, TX, United States
Come make the world and accelerate your success!
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job
As a Technical Operations Manager , you’ll be part of our Smart Storage Team working as an On-site employee. In this role, you will oversee onsite technical service operations across multiple customer locations throughout the United States, serving as a key leader for service delivery, technical issue resolution, team performance, and customer satisfaction.
You will act as the primary point of contact for technical services, guiding onsite technicians and supporting complex software, hardware, and connected-device environments. This role is responsible for driving operational consistency, managing escalations, supporting deployments and upgrades, and ensuring strong service performance across business-critical customer programs. You will also partner cross-functionally with internal teams and customer stakeholders to identify issues, recommend preventive actions, and improve overall service effectiveness.
This role will require travel up to 30% to, Marietta, GA, Palmdale, CA, and other customer or company locations as needed.
Show full description ↓Show less ↑
You’ll get to
- •Lead and support onsite technical service technicians across multiple customer locations.
- •Serve as the primary escalation point for technical service issues, customer concerns, and operational challenges.
- •Conduct problem analysis and root-cause investigation to identify and resolve issues efficiently.
- •Regularly communicate with customers regarding program health, service issues, risks, and requirements.
- •Track service calls, case activity, and resolutions to ensure timely and satisfactory outcomes.
- •Manage onsite deployment of devices, upgrades, and related technical initiatives to ensure successful implementation.
- •Oversee break-fix support, preventive maintenance activities, and service readiness across supported environments.
- •Generate reports on team metrics, service trends, and operational performance to identify areas for improvement.
- •Conduct team member performance reviews, coaching, and development to ensure optimal performance.
- •Collaborate with engineering, product, sales, and marketing teams to improve service offerings and support revenue growth opportunities.
- •Recommend preventive actions, maintenance options, and upgrade paths based on customer needs and operational findings.
- •Create, monitor, and improve processes and activities for the onsite team to execute consistently and effectively.
The Person
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
- •Bachelor’s degree in computer science, information technology, engineering, or a related field preferred, or equivalent experience.
- •At least 3 years of experience in technical management or a related field.
- •Knowledge of technical support operations, including troubleshooting, repair, and maintenance.
- •Proven expertise in personnel and team management.
- •Familiarity with SQL and its use in supporting service operations, troubleshooting, and technical data review.
- •Proficiency in workstation components, accessories, and hardware assembly, disassembly, and maintenance.
- •Practical knowledge of Windows operating systems, including installation, recovery, setup, and updating of current versions.
- •Ability to analyze issues, coordinate resolution efforts, and support multiple locations and stakeholders.
- •Ability to travel up to 30% to visit customers and company sites.
- •Advanced knowledge of SQL Server, including relational databases, queries, data validation, and performance concepts.
- •Salesforce.com knowledge.
- •Proficiency in PowerShell scripting.
- •Advanced skills with Windows applications such as IIS, web services, and related dependencies.
- •Experience conducting root-cause analysis across enterprise applications, integrated software/hardware systems, and connected devices.
- •Familiarity with networking concepts such as TCP/IP, DNS, ports, firewalls, and secure client/server connectivity.
- •Familiarity with REST APIs and cloud or hybrid architectures, including Azure.
- •Experience with RFID and electromechanical devices, including maintenance and repair.
- •Experience with reporting and analytics tools such as Crystal Reports, Tableau, Power BI, Salesforce, or similar platforms.
- •CribMaster experience.
The Details
You’ll receive a competitive salary and a great benefits plan including:
- •Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
- •Discounts on Stanley Black & Decker tools and other partner programs.
And More
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- •Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- •Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
- •Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
- •Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that prid