Quality Technician
Smurfit Westrock · Springfield, MA
- Level
- Technician
- Team
- Quality
- Experience asked
- 5+ years
- Industry
- Packaging
- Posted
- 22 days ago
The role in 30 seconds
A technician-level quality role at Smurfit Westrock (packaging) in Springfield, MA. In this role, you will assist with internal and external quality complaint resolution, execution of audits, and help ensure efficient and smooth operations within the production facility.
- They ask for
- 5+ years
- Tools it names
- Validation (IQ/OQ/PQ)
- Day to day
- some off-shift / weekend coverage
Read from the posting. The full description is below.
From the plant jobs report · week of November 2, 2026
Quality Technician roles in the US: typical posted base $52k–$75k.
Median of the low and high ends of 31 live postings that list pay, out of 554 quality technician openings in the US, read from manufacturers' own careers sites.
Massachusetts plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 19 other live quality postings in Massachusetts.
- Experience asked
- More than usual (5+ vs 4+)
Similar roles usually ask 4+ years.
Skills these teams ask for most
- GD&T 30%
- Team leadership 25%
- ✓ Validation (IQ/OQ/PQ) 25%
- Root cause 20%
- ISO 9001 20%
- FDA / GMP 20%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for Union environment, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Quality team at Smurfit Westrock
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Which standards drive the work here: ISO 13485, IATF 16949, AS9100?
- How much of the job is customer complaints versus prevention?
- How does off-shift and weekend coverage work?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Smurfit Westrock in Springfield
1 other open role at this site.
- Industrial Electrician · Reliability · Technician
Quality Technician at Smurfit Westrock in other locations
Smurfit Westrock lists this title in 2 places. Pick the plant you can get to.
Full description from Smurfit WestrockAs posted on their careers site.ShowHide
requirements
- ✓Assist with coordination and execution of investigation of detected risks or failures, complaints, and corrective/preventative actions
- ✓Partner with Quality Manager and production managers to maximize product quality and reliability and minimize cost
- ✓Partner with Quality Manager to track, analyze, and lead initiatives for all internal quality and customer complaint issues
- ✓Assist Quality Manager to determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
- ✓Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
- ✓Partner with Quality Manager to execute facility improvement initiatives as determined from performance data
- ✓Assist Quality Manager to provide tools and training for quality management and quality improvement to the facility staff
- ✓Comply with applicable safety, quality, and company standards
- ✓Ensure commitment to safety, quality, and continuous improvement initiatives
- ✓Align with Smurfit Westrock's values of safety, loyalty, integrity and respect
What You Need
to Succeed
Required Qualifications
- ✓High school diploma or G.E.D.
- ✓3 to 5 years of work-related manufacturing experience
- ✓Ability to learn proprietary software programs and leverage enterprise complaint management software
- ✓Thorough knowledge of quality standards and methodologies
- ✓Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
- ✓Proven track record of problem-solving
The starting rate is $29.38 per hour based on experience, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation will be granted, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at www.westrock.com/company/careers and the application window is expected to close by 11/15/2026.
Show full description ↓Show less ↑
Job Title : Quality Technician
Location: 320 Parker Street, Springfield, MA 01129
Pay: $29.38/hr
Shift: 7 am - 3 pm. Must be flexible to start earlier or stay later as needed (based on business needs)
Overtime: Must be flexible to work overtime
Union Plant
The Opportunity
When you join Smurfit Westrock, you will be joining a team that creates sustainable paper and packaging solutions that help move the world forward. In this role, you will assist with internal and external quality complaint resolution, execution of audits, and help ensure efficient and smooth operations within the production facility. You will work closely with the Quality Manager and play an important role in ensuring that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures.
How You Will Make an Impact
- •Assist with the review, approval, and execution of facility and corporate standard operating procedures for site implementation
- •Assist with coordination and execution of internal, customer, supplier, subcontractor, and regulatory audits
- •Assist with monitoring and ensuring compliance with current policies, procedures, regulatory requirements, and customer