Service Production Supervisor

Lead & Develop Your Team Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning. Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas. Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered. Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities. Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed. Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence. On-site cross team collaboration (DMO/VO/Sales) Vendor Relationship Management (Amazon/DSP Accounts) Communication: ensuring participation in huddles and enabling transparency on performance indicators. Directly oversees service workflows and technician development, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and departments. Orchestrate the Service Operation Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency. Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist. Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur. Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow. Ensure Peak Performance & Quality Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule. Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements. Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment. Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision. Proper Documentation: reviewing accuracy of tech work order notes Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.

5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher). High School Diploma, GED, or other recognized high school equivalency credential preferred Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains. Proven experience with lean manufacturing principles or workflow optimization in a service or production setting. Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software. Excellent written and verbal communication skills. This is who you are: A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset. An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience. A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details. A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge. Passionate About People: You are genuinely invested in the success, growth, and well-being of your team. Physical Demands: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs. Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret document