Pool Equipment Tech Support Rep, 1st Shift
Pentair · San Antonio, TX
- Level
- Technician
- Team
- Manufacturing
- Degree
- Required
- Experience asked
- 5+ years
- Industry
- Industrial
- Posted
- 21 days ago
The role in 30 seconds
An engineer-level manufacturing role at Pentair (industrial) in San Antonio, TX. Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
- They ask for
- 5+ years · degree required
- Tools it names
- DOE, Automation
- Day to day
- some off-shift / weekend coverage
Read from the posting. The full description is below.
How this role compares
Against 74 other live manufacturing postings in Texas.
- Base pay
- Not listed in this posting
- Experience asked
- More than usual (5+ vs 4+)
Typical $85k–$105k, from 6 postings that list pay.
Similar roles usually ask 4+ years.
Skills these teams ask for most
- ✓ Team leadership 47%
- CNC 37%
- Tooling 36%
- Machining 35%
✓ = this posting asks for it too. % = share of similar postings that mention it.
Stands out: this posting asks for DOE, Automation, which few similar roles mention. If you have it, lead with it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Manufacturing team at Pentair
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Is the work mostly new product launches or sustaining existing lines?
- How much time do you spend on the floor versus at a desk?
- How does off-shift and weekend coverage work?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
Full description from PentairAs posted on their careers site.ShowHide
Required Qualifications
- ✓3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
- ✓Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
- ✓Experience supporting pool builders, service companies, distributors, or pool professionals.
- ✓Proficiency with Microsoft Office applications.
- ✓Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
- ✓Must live within 1 hour of Phoenix or San Antonio
Preferred Qualifications
- ✓Bilingual in English and Spanish highly desired
- ✓Experience using CRM platforms such as Salesforce, preferred.
- ✓Experience working with ERP systems.
- ✓Previous technical support, service dispatch, or warranty administration experience.
- ✓Manufacturer technical support experience within the pool industry.
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Job Description
Pool Equipment Tech Support Rep, 1st Shift – Texas region
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Pool Equipment Tech Support Rep to join our Texas team. You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.
You will
- •Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
- •Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
- •Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
- •Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
- •Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.
Shift
- •7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)
Benefits
As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
- •Paid holidays
- •Paid vacation
- •Paid sick time
- •Medical, Dental, and Vision Insurance
- •401(k)
- •Up to 5% 401K match starting day one of employment
- •Health savings account
- •Life insurance
- •Paid time off
- •Parental leave
- •Caregivers leave
- •Prescription drug insurance
- •Tuition reimbursement
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