Plant Technical/Quality Manager

Lead and sustain efforts in quality control, process control, material composition, and focused improvement by performing the duties outlined below.

• ✓Certify on Ladder and Roof-Access Safety to perform customer claim investigations in a safe manner

Quality Maintenance: Process Control and Improvement, Cost Reduction – 45%

• ✓Lead process control improvement based on performance metrics to reduce product or process variation, producing the maximum amount of first-quality material at the lowest unit cost
• ✓Accountable for training new and existing employees on process and equipment theory of operation and setpoints, and Quality Management (QM) and Focused Improvement (FI) pillar work
• ✓Lead the QM & FI pillars to perform structured problem solving and improvement efforts addressing process losses and material losses
• ✓Partner with Operations and Finance to deliver material construction/composition that optimizes product quality, process control, and material cost
• ✓Partner with division SMEs to research and trial new raw materials, process controls, or equipment components to improve quality and/or process control, and/or minimize cost
• ✓Review all plant or division-level capital projects, including equipment and process designs, for quality or process impacts, and manage those changes to minimize negative impacts to the plant

Quality Control: Product Performance, Customer and Regulatory Compliance – 30%

• ✓Lead the technical team comprising primarily shift quality technicians in reviewing quality control metrics to ensure compliance with customer FFUs, product specifications, and industry standards, guaranteeing product performance
• ✓Accountable for training new and existing employees on customer and industry product requirements, product construction, and quality testing
• ✓Lead investigations and analysis on customer claims, material downgrades, and other quality losses for root cause, and identify the detective and preventative actions for future mitigation
• ✓Review lab standards and take necessary actions to ensure equipment is calibrated and working properly, and that technicians and operators using approved test methods
• ✓Ensure proper disposition of claim returns, hold material, trial material, or obsolete inventory
• ✓Partner with the warranty department and local sales team to support roof inspections for warranty claims
• ✓Review the quality of incoming raw materials to minimize the risk of creating defects
• ✓Develop business cases for quality-related capital projects, and manage the project from scope to start-up

Quality Management: Daily Management, Reporting, Customer Engagement, etc. – 20%

• ✓Build an engage, high-performing technical team capable of leading product quality and process stability on shift; a team that is capable of collaborating with peers and leaders without daily intervention
• ✓Leverage TPM-aligned systems to manage tactical KPIs and action items for process and quality control (QM Pillar), structured problem solving (FI Pillar), and partner with other pillars (AM/PM/T&D) to drive towards zero losses
• ✓Maintain technical documentation in line with audit requirements, such as product and process specifications, quality test methods, and critical-to-quality equipment standards utilizing proper c