Quality Engineer Lead – Product Services

• ◆Maintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, forms, and quality records.
• ◆Lead Layered Process Audits (LPA), internal audits, and compliance assessments to verify adherence to defined processes and quality requirements.
• ◆Manage the Non-Conforming Material Report (NCMR) process, including investigation, disposition, corrective actions, and effectiveness verification.
• ◆Lead Product Incident Report (PIR), product complaint, warranty, and field failure investigations to identify root causes and implement corrective and preventive actions.
• ◆Support supplier quality management activities, including supplier audits, issue resolution, corrective action follow-up, and ongoing supplier performance monitoring.
• ◆Facilitate structured problem-solving activities using root cause analysis methodologies and cross-functional teams.
• ◆Lead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.
• ◆Act as liaison between Quality, Engineering, Customer Service, Sales, and Legal regarding product performance concerns, risk mitigation activities, and litigation support.
• ◆Collaborate with Engineering, Operations, Procurement, and Suppliers to resolve quality issues and improve product and process performance.
• ◆Support product liability, insurance, labour, and litigation-related investigations by providing technical analysis, documentation, and coordination with internal and external stakeholders.
• ◆Monitor post-launch product performance, complaint trends, warranty data, and field quality issues to drive continuous improvement.
• ◆Participate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.
• ◆Prepare and present quality reports, audit findings, corrective action status, and continuous improvement updates to management.
• ◆Support external audits, certification activities, and regulatory compliance

as needed.

• ✓Perform other duties as required to support Masco Canada's quality objectives and business needs.

WHAT WILL YOU BRING?

• ✓College Diploma or Bachelor's Degree in a related field
• ✓Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related field.
• ✓ASQ Certified Quality Engineer is an asset
• ✓Six Sigma Yellow Belt, Green Belt or Black Belt is considered an asset
• ✓Automotive and lean manufacturing background is an asset
• ✓Experience maintaining and improving Quality Management Systems (QMS)
• ✓Proven knowledge of stage gate / APQP

(PPAP)

• ✓Experience conducting internal and external audits, Layered Process Audits (LPA), and supplier audits
• ✓Knowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D, A3, 5 Why, Fishbone)
• ✓Experience managing NCMR, customer complaints, warranty investigations, and corrective actions
• ✓Proven ability to work effectively with suppliers and cross-functional teams to resolve quality issues
• ✓Strong analytical, organizational, and problem-solving skills
• ✓Strong verbal and written communication skills with demonstrated professionalism and diplomacy
• ✓Ability to prepare reports, present findings, and communicate effectively with all levels of the organization
• ✓Intermediate Microsoft Office skills (Word, Excel, PowerPoint)
• ✓Experience in a unionized manufacturing environment is an asset

WHAT'S IN IT FOR YOU?

• ✓Competitive Rewards and Compensation
• ✓Defined Contribution Registered Pension Plan with employer matching
• ✓Deferred Profit-Sharing Plan (DPSP)
• ✓Benefit insurance coverage from Day 1, including health, dental, and travel insurance
• ✓Employee Assistance Program (Dialogue) – access to health and wellness resources
• ✓2 paid volunteer days to support the communities we live and work in
• ✓Employee Store, Employee Purchase Program, Fitness Discounts, and more!
• ✓Opportunities for development and growth, including Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
• ✓Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

• ✓Over a Century of Excellence – With more than 120+ years of experience , Masco Canada has established itself as a leader in the building and home improvement industry .
• ✓Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions , shaping the future of plumbing and home improvement.
• ✓Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
• ✓Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected,