Quality Supervisor

Lead and continuously improve the Quality Management System for the RedViking Production Panel Build Operation. Own quality planning, inspection strategy, customer quality requirements, warranty management, corrective actions, traceability, quality reporting, and continuous improvement activities. Partner with Manufacturing Engineering, Production, Supply Chain, and customers to ensure products consistently meet performance, workmanship, regulatory, and customer

while improving operational quality performance.

Core

• ◆Lead the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS) to ensure compliance with customer, regulatory, and company

within a high-volume manufacturing environment.

• ✓Develop and maintain Quality Plans, Control Plans, Inspection Plans, Acceptance Criteria, Sampling Plans, Test Procedures, and Quality Standards to support production quality and operational excellence.
• ✓Oversee incoming inspection, in-process inspection, final inspection, and product testing activities to ensure product conformity, customer satisfaction, and regulatory compliance.
• ✓Establish and manage First Article Inspection (FAI) processes for new product introductions, engineering changes, and customer-specific quality requirements.
• ✓Ensure complete product traceability , device history records, manufacturing execution system (MES) accuracy, QMS integrity, and documentation compliance throughout the manufacturing lifecycle.
• ✓Administer and maintain quality system records, including nonconformances (NCRs), deviations, customer complaints, audit findings, corrective actions (CAPA), and quality metrics .
• ✓Serve as the primary point of contact for customer quality assurance activities , including audits, complaints, corrective actions, quality reporting, and customer performance reviews.
• ✓Lead root cause investigations and corrective action initiatives utilizing structured problem-solving methodologies such as 8D, 5 Whys, Fishbone (Ishikawa), Pareto Analysis, and CAPA processes .
• ✓Manage warranty claims, failure analysis, field quality issues, and corrective action implementation , while driving continuous improvement based on customer feedback and performance trends.
• ✓Partner with Manufacturing Engineering and Production teams to improve first-pass yield (FPY), process capability (Cp/Cpk), workmanship standards, defect reduction, and overall manufacturing quality performance .
• ✓Collaborate with Supply Chain and suppliers to resolve supplier quality issues , conduct investigations, and drive Supplier Corrective Action Requests (SCARs) and supplier development initiatives.
• ✓Supervise and develop Quality Control Inspectors and Quality Technicians , including training, certification, performance management, workforce planning, and continuous professional development.
• ✓Plan, lead, and support internal audits, customer audits, supplier audits, quality system audits, and ISO 9001 compliance assessments to ensure ongoing certification and operational excellence.

Core

(Continued)

• ◆Ensure compliance with ISO 9001, customer-specific requirements, regulatory standards, and internal quality procedures.
• ◆Develop and maintain quality dashboards, reports, and metrics to communicate trends, risks, and improvement opportunities to leadership and customers.
• ◆Support new product introductions and engineering changes through risk assessments, validation activities, inspection planning, and production readiness reviews.
• ◆Lead continuous improvement initiatives focused on reducing defects, rework, warranty claims, and overall cost of poor quality.
• ◆Establish and monitor quality KPIs including First Pass Yield (FPY), customer escapes, warranty claims, NCR volume, corrective action closure time, audit finding closure, and customer complaint rates.

• ✓Bachelor's degree in Quality, Engineering, Manufacturing, Industrial Technology, or related field; equivalent experience considered.
• ✓5+ years of Quality Assurance or Quality Control experience within a manufacturing environment.
• ✓2+ years of leadership experience managing quality personnel, inspectors, or technicians is preferred.
• ✓Experience developing, implementing, or maintaining Quality Management Systems
• ✓Experience with customer quality requirements, audits, warranty management, corrective actions, and quality reporting.
• ✓Experience leading root cause analysis and structured problem-solving activities.
• ✓Strong understanding of ISO 9001 requirements, inspection methods, measurement systems, quality planning, and statistical analysis techniques.
• ✓Experience with MES, ERP, QMS, and traceability systems.
• ✓Strong analytical, organizational, communication, and leadership skills.
• ✓Proficiency in Mi