Global Product Support Engineering Manager
Lam Research · Fremont, CA
- Level
- Manager
- Team
- Manufacturing
- Base pay
- $125k–$270k
- Travel
- 25%
- Degree
- Required (or equivalent experience)
- Experience asked
- 6+ years
- Industry
- Industrial
- Posted
- 5 days ago
The role in 30 seconds
A management manufacturing role at Lam Research (industrial) in Fremont, CA. You will oversee technical support for field engineers, technicians, and product support personnel for wafer handling systems and robotics.
- They ask for
- 6+ years · degree required (or equivalent experience)
- Tools it names
- Root cause, FMEA, Robotics
- Base pay
- $125k–$270k
- Day to day
- about 25% travel
Read from the posting. The full description is below.
From the plant jobs report · week of October 19, 2026
Manufacturing Engineer roles in California: typical posted base $115k–$169k. This one lists $125k–$270k.
Median of the low and high ends of 126 live postings that list pay, out of 346 manufacturing engineer openings in California, read from manufacturers' own careers sites.
California plant jobs report →Pay by team and state →What moves pay →
How this role compares
Against 345 other live manufacturing postings in California.
- Base pay
- About 46% above similar roles
- Experience asked
- More than usual (6+ vs 5+)
Typical $111k–$159k, from 112 postings that list pay.
Similar roles usually ask 5+ years.
Skills these teams ask for most
- Tooling 51%
- ✓ New product launch 49%
- ✓ Root cause 39%
- Automation 36%
- CATIA / NX 27%
- Machining 27%
✓ = this posting asks for it too. % = share of similar postings that mention it.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Manufacturing team at Lam Research
We found 8 people at this company and state: 3 in this kind of role, 5 leaders, plus 3 likely hiring managers. Engineers who joined in the last year or two reply the most. See them ↓
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
Write to Min → (free) - 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Is the work mostly new product launches or sustaining existing lines?
- How much time do you spend on the floor versus at a desk?
- The posting says about 25% travel. Between which sites?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
This plant: Lam Research in Fremont
18 other open roles at this site · 8 people we found in manufacturing roles at Lam Research.
- Process Engineer 5 · Process
- Process Engineer 3 · Process
- Process Technician 3 · Process · Technician
- Facilities Engineer 4 · Reliability
- Engineering Technician 3 · Manufacturing
- Process Engineer 4 · Process
Full description from Lam ResearchAs posted on their careers site.ShowHide
requirements
- ✓Partner with product groups to influence design improvements based on field feedback
- ✓Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- ✓Establish structured escalation processes and ensure timely closure of high-impact issues
- ✓Lead root cause analysis and corrective action (RCCA) processes across global teams
- ✓Act as the global escalation point for customer issues, ensuring clear communication and rapid response
- ✓Partner with product support and field service teams to improve installation quality, uptime, and service efficiency
What you'll do continued.
- ✓Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- ✓Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- ✓Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production
- ✓Analyze global product performance data to identify trends and drive proactive improvements
- ✓Provide regular updates and insights to senior leadership
- ✓Track and report KPIs
- ✓Execute standardized troubleshooting methodologies and knowledge management systems across regions
- ✓Lead and develop a global team of product support engineers and specialists
- ✓Establish clear roles, responsibilities, and performance expectations
- ✓Foster a culture of accountability, customer focus, and technical excellence
Who we’re looking for
A bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience.
- ✓3+ years of experience in semiconductor equipment support including robotics and wafer handling systems
- ✓4+ years in a people management capacity
- ✓Strong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys
- ✓Excellent communication and interpersonal skills
- ✓Excellent written and verbal communication skills
- ✓Fluent in English
- ✓Strong presentation skills
- ✓Strong teamwork skills
- ✓Ability to establish successful relationships in a multicultural environment with external and internal customers
- ✓Ability to work in a matrix environment
- ✓Willing to travel both domestically and internationally as required, up to 25%
- ✓This is an onsite flex role
Preferred qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Salary
Show full description ↓Show less ↑
The group you’ll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
As a Global Product Support Engineering Manager in Platform/Mechatronics, you will oversee technical support for field engineers, technicians, and product support personnel for wafer handling systems and robotics. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam’s valued customers.
What you’ll do
Define and execute global product support strategies aligned with business goals and product roadmaps
- •Ensure readiness for product launches, including service capability, documentation, and training
- •Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- •Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability