Resilience Engineering & Operations Director, US East

IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance .

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

Role Overview

We are looking for a Resilience Engineering & Operations Director, US East, to lead our Resilience Engineering and Operations team in College Park, Maryland. In this role, you will lead the team responsible for keeping IonQ's hosted quantum computers running reliably for customers, while improving resilience, performance, throughput and operational efficiency across the fleet.

This is a technical leadership role, not a purely administrative one. You will lead a team of Operating Physicists, engage credibly with complex trapped ion systems, and use sound judgement to balance uptime, technical risk and long term improvement. You will work closely with engineering, physics and operations partners, and your team's insight will help shape how current and future systems are supported in the field.

You will also play an important part in building our follow the sun operating model alongside colleagues in Europe. The function is still maturing, so this role needs someone comfortable building process, improving handoffs and creating clarity in a fast moving environment.

• •Lead, develop and grow a team of Operating Physicists who keep IonQ's hosted quantum computing fleet running reliably
• •Own team strategy and execution across fleet operations, incident response, operational readiness, deployment support and continuous improvement
• •Manage priorities, schedules, inventory, sparing and operational planning to support reliable system performance
• •Partner closely with engineers, physicists, senior leaders, vendors and customers to resolve issues and influence future designs
• •Define and track performance metrics for the team, building a culture of technical rigour, learning from incidents and strong operational judgement

• •A degree in Physics or a related field, or equivalent experience in a similarly deep technical environment such as optics or complex experimental systems
• •8+ years of technical leadership and people management, including leading physicists, scientists, systems engineers or similar specialists
• •Direct experience in reliability engineering, resilience engineering, incident management or Learning From Incidents
• •Experience with automation, calibration, maintenance or operations management for complex technical systems, ideally in on call or service oriented environments
• •Strong communication and judgement, with experience balancing time, cost, quality and operational risk across functions

$212,000 — $312,000 USD