Operations Manager

The Operations Manager provides visible, hands-on leadership for the 24-hour metal distribution operation in Santa Teresa, NM, Plant, ensuring safe, efficient, and disciplined execution across all shifts. This role leads operational performance by aligning people, processes, and resources to deliver exceptional customer service, operational excellence, and business results.

Success in this role depends on building capable supervisors, developing engaged employees, fostering a culture of accountability, respect, and continuous improvement, and creating an environment where people are empowered to perform at their best.

Lead a safe, disciplined, and people-centered operation by aligning teams, optimizing performance, and creating the conditions for employees to succeed while consistently delivering exceptional customer and business results.

Job Description

1. Operational Leadership

• ◆Lead daily operations across all shifts to ensure safe, efficient, and accurate execution.
• ◆Establish clear daily, weekly, and monthly operating priorities.
• ◆Align receiving, material handling, storage, processing, staging, packaging, shipping, and fulfillment activity with customer

and available capacity.

• ✓Monitor order flow, backlog, schedule adherence, shipping performance, and daily constraints.
• ✓Maintain strong shift handoff discipline between days, afternoons, nights, and weekends.
• ✓Maintains a strong sense of urgency while fostering a calm, focused, and organized work environment.
• ✓Ensure supervisors have the authority, clarity, and support needed to lead their teams effectively.
• ✓Maintain a clean, organized, disciplined, and inspection-ready operation.

2. Safety and Workplace Discipline

• ✓Lead a safety-first culture across all shifts.
• ✓Ensure compliance with company safety standards, legal requirements, equipment procedures, and site rules.
• ✓Conduct regular floor walks focused on unsafe conditions, unsafe behaviours, housekeeping, equipment condition, and material handling risk.
• ✓Ensure proper use of PPE, cranes, forklifts, lifting equipment, racking, saws, packaging stations, and other operational assets.
• ✓Respond to safety concerns quickly and seriously.
• ✓Ensure incidents, near misses, and hazards are investigated and corrected.
• ✓Hold leaders and employees accountable for safety standards without public shaming or emotional reactions.
• ✓Reinforce that safety and productivity are not competing priorities.
• ✓Develop a Level 5 Mindfulness safety culture where employees actively identify, communicate, and address risks before incidents occur.

3. Supervisor Development and Support

• ✓Provide supervisors with clear priorities before each shift.
• ✓Ensure supervisors understand the business context behind priorities, not just the task list.
• ✓Coach supervisors on communication, accountability, conflict management, planning, employee engagement, and follow-through.
• ✓Empowers supervisors to lead confidently by providing coaching, support, and appropriate decision-making authority.
• ✓Supports supervisors in identifying and removing operational roadblocks, enabling them to lead their teams effectively.
• ✓Ensure supervisors are not left carrying unclear priorities, broken processes, or unresolved escalations.
• ✓Create consistency across all shifts by aligning leadership practices, operating standards, communication, and employee expectations.
• ✓Build supervisor capability through regular one-on-one coaching, floor observation, and feedback.

4. People Leadership and Culture

• ✓Be visible and approachable on the floor.
• ✓Build trust with hourly employees through fairness, consistency, honesty, and follow-through.
• ✓Treat employees as people, not just labour capacity.
• ✓Recognize strong performance, effort, improvement, and teamwork.
• ✓Address poor performance directly and respectfully.
• ✓Create an environment where employees feel safe raising problems, concerns, and improvement ideas.
• ✓Ensure rules are applied consistently across shifts and individuals.
• ✓Support employee development, cross-training, and skill progression.
• ✓Understand the human side of the operation, including employee pressures, family realities, health, morale, and personal challenges, without lowering standards o