Customer Service Key User/Continuous Improvement Coordinator
Freudenberg · Milan, OH
- Level
- Specialist
- Team
- Lean / CI
- Degree
- Preferred
- Experience asked
- 5+ years
- Certification
- Green Belt preferred
- Industry
- Industrial
- Posted
- 7 days ago
The role in 30 seconds
A specialist continuous improvement role at Freudenberg (industrial) in Milan, OH. Coordination of all Kaizen events that impact Customer Service department by supporting and follow-up on events to drive completion of action items identified during Kaizen events.
- They ask for
- 5+ years · degree preferred · Green Belt preferred
- Tools it names
- Lean, Green Belt, Kaizen, 5S, Root cause, SAP
Read from the posting. The full description is below.
At a glance
Pulled from the posting text. If it's not listed here, the posting didn't say.
How to get in at this plant
Five moves over a week or two. The first one takes ten minutes.
- 1
Pick 2–3 people on the Lean / CI team at Freudenberg
Engineers who joined in the last year or two reply the most. Use the team search on this page to find them.
- 2
Send a short, curious note
One real question about their work. No favors yet. Each person gets a different note, written for this role.
- 3
Turn a reply into a short call
Questions worth asking about this team:
- What does a normal week look like on your team?
- Is CI run from the plant floor or from a corporate OpEx group?
- Which metrics does leadership actually watch: OEE, scrap, cost per unit?
- The posting mentions a Green Belt. Does the company sponsor certification?
- How did you land the job? What stood out in your interviews?
- 4
Apply with someone vouching for you
If the call went well, ask whether they’d pass your résumé to the hiring manager. Send your résumé link, apply that day, and let them know.
- 5
Bring proof to the interview
One page of before-and-after numbers from projects you led: scrap, OEE, cycle time, cost. Plant managers hire on results.
About the role
Responsibilities
- ◆Coordination of all Kaizen events that impact Customer Service department by supporting and follow-up on events to drive completion of action items identified during Kaizen events
- ◆Own the purpose and process relative to all Customer Service Policy Deployment projects, integrate and prioritization with Milan Policy Deployment projects
- ◆Create and manage continuous improvement communications
- ◆Responsible for department 5S program
- ◆Participate in learning opportunities presented by the Milan GROWTTH team as applicable
- ◆Assure a smooth and efficient Order Management process according to the guidelines while maintaining some level of customer account responsibility as appropriate
- ◆Activities should lead, support and implement systematic and departmental process improvements, including departmental KPIs (Delivery Reliability, Delivery Creation Accuracy, Customer Past dues, and Confirmation Rate) by creating action plans and executing CI initiatives on the process
- ◆9. Provide timely organizational escalation to support customer satisfaction
- ◆Actions must foster teamwork between employees and across the organization.
- ◆Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.
- ◆Innovation: Envisions the impact of potential future trends and proactively drives necessary changes.
- ◆Encourages creativity and initiative from employees.
- ◆Drive & Execution: Inspires and motivates team, while taking full accountability for actions and results.
- ◆Manage multiple priorities in a dynamic office environment; plan for and ensure timely and successful completion of daily customer
requirements
- ✓Manage multiple projects simultaneously; make judgment calls to assign priority and delegate with clear direction and expectations
- ✓Provide input and adherence to the metrics review processes
- ✓Document work instructions as needed and ensure records are properly maintained through QMS
- ✓Evaluate business processes and make recommendations for future improvements; work both independently and on project teams to analyze, design and implement process improvements using structured problem-solving techniques and lean concepts
- ✓Support quality investigations to ensure that root cause is understood, and effective countermeasures are put in place
- ✓Work collaboratively with the operations leadership team to promote a consistent culture of excellence
Qualifications
- ✓BS degree in relevant field preferred and / or 3-5+ years equivalent experience in a customer service environment
- ✓Strong MS Office computer skills including an intermediate/advanced working knowledge of Excel (ability to create, manipulate, and analyze spreadsheets/databases)
- ✓Experience with ERP / SAP required
- ✓Exceptional interpersonal communication and leadership skills required to successfully lead a project team
- ✓Experience with problem solving, project management, and lean/continuous improvement methodologies is preferred; strong understanding of ISO
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Working at Freudenberg: We will wow your world!
is preferred
- +Must exhibit the use of problem-solving techniques. Must have the ability to prioritize and manage multiple tasks in fast paced environment and the ability to work independently with little supervision
- +Green Belt Preferred
Freudenberg-NOK General Partnership