Head of Technical Operations (TechOps)

Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

As the Head of Technical Operations (TechOps) at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a single, combined leadership role — where you will lead as a player-coach.

You will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen.

You will join the Systems team, which enables every Formlabs team with enterprise applications, infrastructure, data, AI, and security. You will report to the CIO.

This role is based in our Somerville, MA office and is an onsite role.

• •Team Leadership: Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set clear priorities, build strong technical leadership within the team, and grow the team’s automation and scripting skills.
• •Network & Connectivity: Own our Cisco Meraki estate across four countries — SD-WAN and site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and the specific connectivity and compliance

• •Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500–2,000 person) company with multiple international sites.
• •Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself.
• •Security Leadership: Practical experience building or running a security program at a company without a large dedicated security team — including EDR, identity, vulnerability management, and incident response.
• •Service Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network.
• •Vendor Management: Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.
• •Communication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.
• •Controls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.
• •Bachelor’s degree in a technical field or equivalent experience.

• +Experience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare.
• +Experience operating IT in China (cross-border connectivity, local regulations, remote-site support).
• +Familiarity with GCP and AWS security fundamentals (IAM, logging, network controls).
• +Scripting/automation skills (Python, PowerShell, Terraform, or similar) and hands-on use of AI tools in IT or security operations.
• +Security certifications such as CISSP, CISM, or CCNP Security.
• +Experience in a hardware or manufacturing company with R&D labs and lab networks.

• •Robust equity program to build future wealth through RSUs
• •Comprehensive healthcare coverage (Medical, Dental, Vision)
• •401K matching and access to financial advisors
• •Generous paid Parental Leave (up to 16 weeks)
• •Tenure-based paid Sabbatical Leave (up to 6 weeks)
• •Flexible Out of Office Plan – Take time when you need it
• •Ample on-site parking & pre-tax commuter benefits
• •Healthy on-site lunches, snacks, beverages, & treats
• •Regular sponsored professional development opportunities
• •Many opt-in culture events across our diverse community
• •And of course… unlimited 3D prints