Field Quality Engineer

• •Travel to dealerships, fleet locations, and customer sites to investigate vehicle concerns firsthand (GEMBA)
• •Validate customer concerns by observing real-world conditions and confirming failure modes prior to repair or part replacement
• •Capture operating environments, usage patterns, and contributing factors impacting vehicle performance

• •Collect and document detailed technical data, including photos, videos, and service observations.
• •Vehicle data logs (CAN, diagnostics, system data) and information from dealer equipment (alignment, tester data, etc).
• •Physical parts when required
• •Develop formal technical reports that clearly describe: Failure conditions, Reproduction steps, Environmental and usage factors, Initial observations and engineering hypotheses.
• •Provide clear and actionable inputs to Product Development engineering teams

• •Partner directly with PD engineering teams to support: Root cause investigation, Failure replication with first hand insights into field conditions
• •Development of corrective actions
• •Support structured problem solving (8D / 14D) by supplying high-quality field data and evidence
• •Accelerate issue resolution by bridging the gap between data signals and real-world validation

• •Utilize outputs from Ford systems (warranty triggers, VOQ trends, and internal analytics tools) to:
• •Identify issues requiring deep technical investigation
• •Support prioritization of emerging concerns

• •Work closely with: Dealer technicians and service managers, Customers and fleet operators.
• •Collect Voice of Customer (VOC) insights and ensure accurate problem definition
• •Product Feedback & Continuous Improvement
• •Provide real-time feedback to Product Development regarding: Emerging quality issues, Gaps in validation or test conditions, Customer usage differences vs design assumptions
• •Influence improvements to: Design robustness and recurrence prevention, validation strategies, Design standards, Customer experience

You'll have...

• •Bachelor’s degree in: Mechanical Engineering, Electrical Engineering, Automotive Engineering, Computer or Software Engineering, or related technical field
• •3+ years of strong technical experience in vehicle systems and diagnostics
• •Ability to travel regularly (50%+ to dealer, fleet, customer visits)
• •Dealership service or vehicle testing environments
• •Strong problem-solving skills and experience with structured methods (8D / 14D), Red X or similar training / certification
• •Excellent technical communication and report writing skills
• •Valid driver’s license

Even better, you may have...

• •Experience with embedded automotive software systems and ECU architectures
• •Ability to capture and analyze vehicle network data (CAN, Ethernet)
• •Experience using diagnostic and data acquisition tools (e.g., CANalyzer, CANoe)
• •Understanding of software-driven vehicle behavior (ADAS, infotainment, connectivity, controls)
• •Ability to differentiate between software, hardware, and integration-related issues.
• •Basic scripting or data analysis (Python, MATLAB) preferred
• •Familiarity with: OTA updates, Diagnostic trouble codes (DTCs), Calibration and software validation processes

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• •Immediate medical, dental, vision and prescription drug coverage
• •Flexible family care days, paid parental leave, new parent ramp-up prog