HRS Operational Excellence Manager, Americas
Eaton · Beachwood, OH
- Level
- Manager
- Team
- Lean / CI
- Base pay
- $113k–$165k
- Degree
- Required
- Experience asked
- 5+ years
- Industry
- Industrial
- Posted
- 7 days ago
The role in 30 seconds
A management continuous improvement role at Eaton (industrial) in Beachwood, OH. , you will lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and the overall employee experience.
- They ask for
- 5+ years · degree required
- Tools it names
- Lean, Six Sigma, Root cause
- Base pay
- $113k–$165k
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At a glance
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- 1
Pick 2–3 people on the Lean / CI team at Eaton
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- 2
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- Is CI run from the plant floor or from a corporate OpEx group?
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- 4
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- 5
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About the role
Qualifications
Basic
Qualifications
- ✓Bachelors Degree from an accredited institution required.
- ✓Minimum of 5 years of progressive experience in operational excellence, continuous improvement, shared services, service delivery, process transformation, HR operations, or technology implementation.
- ✓Must be legally authorized to work in the United States without sponsorship.
Preferred Qualifications
- ✓Prefer Bachelor's degree in business, human resources, engineering, operations, technology, or related discipline.
- ✓Lean or Six Sigma certification preferred.
- ✓Experience operating across multiple countries, languages, or regulatory environments strongly preferred.
- ✓HR Shared Services or other global business services experience preferred.
Show full description ↓Show less ↑
Eaton’s Corporate Sector division is currently seeking a HRS Operational Excellence Manager, Americas.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Join Our Team: Making a Difference at Eaton
We are seeking an HRS Operational Excellence Manager, Americas to lead the transformation and continuous improvement of HR Services across the region. In this highly influential role, you will shape and execute the regional operational excellence strategy, translating global HRS standards into scalable solutions that improve quality, productivity, service, cost, compliance, and the employee experience. You will lead continuous improvement, process governance, operational performance management, digital enablement, and capability building, partnering with HR Services leaders to identify performance gaps, prioritize high-impact opportunities, and implement sustainable solutions. With responsibility spanning the United States, Canada, Mexico, Central and South America, and the Caribbean, you will lead and develop a team of OPEX professionals while driving greater consistency, efficiency, and innovation across HR Services throughout the Americas. This position will be based out of our North America HQ in Beachwood, OH. If candidates are not located within a 50 mile radius of Beachwood, OH relocation will be considered.
What will you do?
In this role, you will lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and the overall employee experience. You will drive continuous improvement initiatives, standardize and streamline HR processes, and use performance insights and customer feedback to identify opportunities that enhance service quality, efficiency, productivity, and compliance. You will also help advance digital transformation and the adoption of HR technologies, while building operational excellence capabilities across HRS teams. As a people leader, you will lead, coach, and develop the Americas HRS OPEX team, driving consistent, scalable, and sustainable HR service delivery across the region.
Position Criteria
- •Experience leading complex, cross functional improvement or transformation initiatives.
- •Experience leading and developing professionals in a matrixed environment.
- •Demonstrated ability to influence regional and global stakeholders without relying solely on direct authority.
- •Strong people leadership, coaching, facilitation, and stakeholder management skills.
- •Ability to challenge established practices constructively and translate disagreement into decisions.
- •Sound judgment in balancing global standards with regional business, legal, regulatory, and operational requirements.
- •Strong written and verbal communication skills.
- •English proficiency required.
- •Ability to manage competing priorities and maintain accountability for delivery and measurable results.
- •Strong working knowledge of Lean, Six Sigma, structured problem solving, root cause analysis, and process design.
- •Demonstrated ability to translate operational data into decisions and executable action plans.
- •Experience defining and managing service, quality, productivity, cost, and customer experience measures.
- •Knowledge of project, portfolio, and change management disciplines.
- •Ability to develop and govern standard operating procedures, controls, process documentation, and training materials.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.