Senior Product Operations Manager

As the Senior Manager of Product Operations for Maritime and Maneuver Dominance, you will own product operations across the division's product portfolios and the programs that deliver those products. You will lead multiple Product Operations managers and Product Operations Engineers. Each of whom either leads multiple teams of technical specialists and engineers focused on supporting and improving fielded products, or works closely with product engineers to design in sustainment and customer experience centric feature sets based off of clear VOC Product Operations derived insights. The division's portfolio is scaling, and this role exists to build the support function that scales with it, both for the products it covers first and for the ones that reach the field next.

In this role, you will be building the function as much as operating it, and this work rewards depth. The position requires a strong problem-solving mindset, enough technical depth to follow the work of the engineers and specialists supporting fielded autonomous systems, and the judgment to make decisions with impact that reaches beyond your own organization and the current planning cycle. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support services, Anduril invites you to join the team.

Build and Grow the Function: Lead Product Operations across the Maritime and Maneuver Dominance portfolio, managing multiple teams and driving the growth of both sustainment capability and resourcing across the division. Own hiring, performance, development, and organizational design, while also building the function itself: the operating model, the standards, and the capability of the people within it.

Own Service Quality, Internal and External: Hold accountability for the quality of product support delivered to external customers and the quality of VOC signal delivered to internal Anduril product teams. Understand the work at every level of the team, both how it is expected to be done and how it is actually being done, and close the distance between the two.

Scale Support Operations Across the Portfolio: Think strategically about how support scales across the division's full portfolio, current and future. Extend Product Operations coverage to new products and programs as they reach fielded maturity, standing up scope, coverage, escalation paths, and support infrastructure where none exists. All while holding service quality steady as the fielded population grows.

Align Capacity to Demand: Align support headcount demand to measured support volume, fielded asset population, and product delivery schedules. Own annual headcount planning and the function's operating budget for M&MD, and produce defensible demand calculations when planning cycles call for them.

Own the VOC Signal and the fielded product Reliability Loop across the division: Own implementation and measurement of the workflow that converts field failures into structured, high confidence signal for product and reliability engineering teams across the division’s portfolio, spanning failure mode classification, root cause corrective action cycle performance, and recurrence measurement. Ensure adequate partnership and pathways for product aligned teams to abstract individual incidents into systemic improvements, holding engineering partners accountable to the signal provided and your organization accountable to its fide