Director, Product Quality

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

• •Own Field Quality & Fleet Health: Establish, monitor, and report on key field quality metrics (e.g., MTBI, MTTF, ARR, issue escape rates, service ticket turnaround time) for all shipping products and customer deployments.
• •Lead Failure Analysis (FA) & CAPA: Lead and grow a dedicated team of Failure Analysis Engineers. Drive rigorous Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA) processes for field returns, hardware bugs, and system-level failures.
• •Field Containment & Rapid Response: Establish immediate containment protocols for critical field escalations, safety events, and unexpected fleet-wide failure trends to minimize customer downtime.
• •Cross-Functional Feedback Loop: Serve as the critical bridge between Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality. Drive design-for-reliability (DFR) feedback directly into next-generation product engineering.
• •Manage Closed-Loop Quality Systems: Implement and maintain robust Closed-Loop Corrective Action (CAPA) tracking across multi-site field deployments and repair depots.
• •Executive Communication & Governance: Host regular Field Quality Reviews with leadership, presenting objective data, failure Pareto analyses, root-cause findings, and measurable CAPA progress.

• •Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a related technical field.
• •Experience: 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering within high-complexity hardware industries (Robotics, Automotive/EV, Aerospace, Autonomous Systems, or Complex Industrial Equipment).
• •Leadership: 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
• •Hands-on Expertise: Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, battery management systems, and precision mechanical linkages).
• •Methodologies: Certified or expert practitioner in structured root cause analysis tools (8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, Gauge R&R).

• •Position is based out of our Salem, OR facility with regular access to testing labs, service centers, and assembly lines.
• •Occasional travel (up to 20%) to customer sites, field test locations, or primary suppliers may be required to investigate critical quality escapes.

• •This is an onsite position at our Salem, OR office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.

$162,000 — $210,000 USD

• •401(k) Plan: Includes a 6% company match.
• •Equity: Company stock options.
• •Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• •Benefit Start Date: Eligible for benefits on your first day of employment.
• •Well-Being Support: Employee Assistance Program (EAP).
• •Time Off:
• •Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
• •Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• •On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• •Parental Leave: Generous paid parental leave programs.
• •Work Environment: A culture that supports flexible work arrangements.
• •Growth Opportunities: Professional development and tuition reimbursement programs.
• •Relocation Assistance: Provided for eligible roles.
• •Annual Discretionary Bonus: Provided for eligible roles.

All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Agility Robotics is committed to a work environment in which all individuals are trea