Quality Engineer

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Quality Engineer serves as a technical, subject‑matter expert and key contributor, partnering cross‑functionally to strengthen management of the Quality Business System, Production Quality, Supplier Quality, and Continuous Improvement Processes. This role does not include direct reports but may indirectly oversee one or more employees in the quality department.

This position reports to the Quality Manager and is onsite in Export, PA, with up to 25% of domestic travel.

• •Lead customer quality issue resolution, including root cause analysis and corrective action.
• •Manage customer quality programs with professional customer communication.
• •Track, trend, and report on customer quality data.
• •Drive global resolution of quality issues as required.
• •Elevate customer interaction standards across Quality.
• •Serve as a cross‑functional liaison on key quality assurance issues.
• •Utilize Root Cause Corrective Action (RCCA) tracking systems to maintain a credible corrective action board.
• •Support Tiered Daily Management and Continuous Improvement Operating Systems.

• •Maintain control of the MRB process and non‑conforming material.
• •Identify production‑driven customer issues and implement preventive controls.
• •Implement error‑proofing methodologies across manufacturing.
• •Execute layered processes and product audits to ensure quality performance.

• •Provide timely, detailed feedback to suppliers for improvement.
• •Partner with Corporate Supplier Quality to identify opportunities and manage supplier improvement initiatives.

• •Support customer, agency, and internal audits.
• •Maintain site certifications and audit readiness.
• •Advance quality tools, including RCCA, PPAP, gage R&R, SPC, and process controls.
• •Support the Corporate Quality Operating System, including:
• •MOR analysis and reporting
• •Data integrity and reporting
• •Annual and strategic planning
• •Perform additional duties and projects assigned.

• •Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• •Punctuality and dependability.
• •Ability to be flexible and adapt to changing work priorities and stressful conditions.
• •Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• •Maintain productive and collaborative relationships with other Watts employees.
• •Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Export location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager. You will maintain an office in the factory. The temperature in the factory is not temperature controlled. The noise is loud. There are machinery, dust, fumes, and particulates in the air.

Physical