Customer Quality Engineer

so that Micron is able to deliver a world class customer quality experience. You will interact multi-functionally with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and cultivate strong customer relationships.

• ◆Act as the Voice Of the Customer (VOC) within Micron!
• ◆Track and lead customer metrics. Responsible for overall quality management for Sold State Drives (SSD) including production DPM, Defects on Arrival, Warranty, and Field Quality issue handling at customer sites.
• ◆Apply background in electrical and electronics engineering to ensure customer’s product quality and reliability.
• ◆Collaborate with customers and work closely with their SQE team.
• ◆Lead customer quality scorecard tracking and improvement efforts
• ◆Monitor and identify quality and reliability issues in order to develop customer relationships.
• ◆Assess customer’s needs and drive best technical standards internally.
• ◆Responsible for communicating customer issues to the internal engineering and manufacturing teams.
• ◆Leverage Artificial Intelligence (AI) and advanced analytics to identify quality trends, accelerate root cause analysis, and drive proactive quality improvements.
• ◆Responsible for preparing weekly quality data and attending the weekly quality review meeting with customers, as well as representing the company at business reviews (quarterly) as the primary quality representative of the company.

• ✓Bachelor's Degree in Electronics Engineering, Computer Science or a related field
• ✓A good functional knowledge of the various components of the SSD (Memory, FW, System, ASIC, DRAM, ASIC) to help correlate the failures in the customer ecosystem to the SSD.
• ✓Knowledge of semiconductor fabrication process and backend Assembly operations to ensure Quality gates are implemented and product of the highest Quality is shipped to customer.
• ✓Prior experience in Customer Quality, Supplier Quality, or Field Applications Engineering is encouraged.
• ✓Excellent presentation skills to communicate Quality status both internally (executive management) and externally to customers
• ✓Outstanding multi-tasking, problem-solving, and interpersonal skills
• ✓Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource

$114,000.00 - $195,000.00 a year

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

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